Alexander Toribio
Chick-fil-A
Las Vegas,NV
2
Languages
1
Certification
1
year of professional experience
Dynamic Front of House Trainer with a strong focus on food safety, conflict resolution, and customer service. Developed training materials that enhanced employee performance and compliance, contributing to improved customer satisfaction and team efficiency.
Work History
Front of House Trainer
1 Year 3 Months- Trained new team members on front of house operations and customer service standards.
- Facilitated onboarding sessions to enhance staff understanding of menu items and promotions.
- Developed training materials that improved employee knowledge and service efficiency.
- Conducted performance evaluations to identify areas for improvement among team members.
- Monitored compliance with health and safety regulations within the front of house area.
- Provided ongoing support and feedback to staff, fostering a positive work environment.
- Facilitated hands-on learning opportunities for trainees, ensuring they gained practical experience essential for their roles.
- Collaborated with other trainers to share best practices, enhancing overall quality of staff training programs.
- Coordinated cross-training initiatives among different departments, promoting versatility among team members.
- Contributed to higher customer satisfaction ratings by equipping front-of-house staff with tools needed to address guest concerns effectively and efficiently.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Education
Heating, Ventilation, And Air Conditioning (HVAC) - HVAC
High School Diploma
- Completed AP course in Math, History, Psychology
- Professional Development: Hospitality and Tourism
- Professional Development: Business Marketing
Skills
Training development
Training and mentoring
Dining service
Food safety
Health and safety regulations
Operational compliance
Customer service
Problem resolution
Customer complaints
Problem-solving
Cash handling proficiency
Guest relations
Reliability
Certification
Food Handlers Card
Forklift Operator Safety Training Certification
OSHA 10
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front of House Trainer
Chick-fil-A
05.2025 - CurrentRead More
UEI College
Heating, Ventilation, And Air Conditioning (HVAC) from HVAC
Read More
Desert PInes Highschool
High School Diploma
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