Canaan Johnson-Foster
Winchester,California
Summary
Seasoned Front of House Trainer recognized for highly productive and efficient task completion. Specialize in team leadership, customer service excellence, and operational management. Excel in communication, problem-solving, and adaptability, ensuring seamless front-of-house operations and positive experiences.
Overview
5
5
years of professional experience
Work History
Front of House Trainer
Farmer Boys
Murrieta, CA
03.2020 - Current
- Improved customer service by setting expectations and coaching employees on proper service etiquette.
- Participated in regular conferences regarding current trends in front-of-house operations.
- Ensured compliance with health and safety regulations in the kitchen and dining areas.
- Coached staff on strategies to enhance performance and improve customer relations.
- Updated existing training materials as needed due to changes in products or services offered by the organization.
- Provided guidance to newly hired employees on how to interact with customers in a professional manner.
- Managed daily operations, ensuring smooth front of house service and customer satisfaction.
- Ensured compliance with safety regulations within the workplace environment.
- Handled complaints, settled disputes and resolved customer conflicts.
- Explained goals and expectations required of trainees.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
- Assisted in the development of training materials such as manuals, handouts and visual aids.
Education
High School Diploma -
Temecula Preparatory School
Temecula06-2018
Skills
- Employee coaching
- Task delegation
- Service prioritization
- Health code enforcement
- Customer service delivery
- Training and coaching
- Team oversight
- Quality control
- Time tracking
- Complaint handling
- Order accuracy
- Training and mentoring
- Policy enforcement
- Staff motivation
- Hygiene standards
- Conflict resolution
- Staff supervision
Affiliations
- Current Member of APIDA at my Current College
- Appointed class president of Geography 200
Languages
English
Professional
Spanish
Limited
Applied Life Experience
- Before Graduating Highschool I was required to make and manage my own Business for a day against peers. This came with a focus upon having to pay employees and manage rent and income among other things.
References
References available upon request.
Timeline
Front of House Trainer
Farmer Boys
03.2020 - Current
High School Diploma -
Temecula Preparatory School
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