Arahysa Rojas
Pitman,NJ
Summary
Dynamic Front of House Trainer with a proven track record at Chick-fil-A, excelling in upselling strategies and employee coaching. Demonstrated success in enhancing customer satisfaction and team performance. Skilled in complaint handling and service prioritization, ensuring high-quality standards and operational excellence.
Overview
1
1
year of professional experience
Work History
Front of House Trainer
Chick-fil-A
10.2023 - Current
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Performed cash handling activities.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Resolved guests complaints while maintaining positive customer environment.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Executed promotions and special events in close collaboration with management.
- Monitored food inventory and supplies to prevent waste.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Education
No Degree -
Community Classical Christian School
Vorhees, NJ05-2026
Skills
- Task delegation
- Upselling strategies
- Employee coaching
- Training and coaching
- Service prioritization
- Restaurant maintenance
- Staff motivation
- Order accuracy
- Complaint handling
- Quality standards
- Team oversight
- Training and mentoring
Content Creation
Currently working on a youtube channel and photography for my Instrgram page.
Timeline
Front of House Trainer
Chick-fil-A
10.2023 - Current
No Degree -
Community Classical Christian School