Summary
Overview
Work History
Education
Skills
Timeline
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Julietta Thomas

Fort Worth,TX

Summary

Dynamic Front of House Trainer at Chick-fil-A with a proven track record in employee coaching and food safety compliance. Expert in enhancing guest relations and operational efficiency through effective training programs. Recognized for implementing best practices that improved service quality and staff performance, fostering a motivated and high-performing team.

Overview

2
2
years of professional experience

Work History

Front of House Trainer

Chick-fil-A
05.2023 - 12.2024
  • Developed training materials to enhance employee onboarding and customer service skills.
  • Conducted hands-on training sessions for new team members, ensuring operational efficiency.
  • Monitored staff performance and provided constructive feedback to improve service quality.
  • Implemented best practices for front-of-house operations, enhancing workflow consistency.
  • Ensuring cleanliness of the store
  • Food and safety skills
  • Assisting the manager on duty in running the shift
  • Problem solving with customers and employees
  • Trouble shooting store technology
  • Marketing and Sales
  • Customer service online, over the phone, and in person

Education

High School Diploma -

Texas Academy of Fine Arts
Arlington, TX
05.2025

Skills

  • Food safety
  • Reservation systems
  • Cash handling proficiency
  • Guest relations
  • Task delegation
  • Upselling strategies
  • Employee coaching
  • Table management
  • Training and mentoring
  • Team building
  • Health and safety regulations
  • Conflict resolution
  • Training and coaching
  • Food safety compliance
  • Staff management
  • Quality control
  • Staff motivation
  • Pre-shift walk-through
  • Staff supervision
  • Order accuracy

Timeline

Front of House Trainer

Chick-fil-A
05.2023 - 12.2024

High School Diploma -

Texas Academy of Fine Arts

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