Kalista Files
Austin,TX
Quote
Each problem that I solved became a rule, which served afterwards to solve other problems.
Rene Descartes
Overview
3
3
years of professional experience
1
1
Certification
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Work History
Front of House Trainer
Chick-Fil-A Restaurant
07.2024 - Current
- Implemented role-play scenarios as part of the training program, allowing staff members to practice problem-solving skills in real-life situations.
- Enhanced overall team morale by recognizing outstanding employee performance and rewarding exceptional efforts.
- Contributed to higher customer satisfaction ratings by equipping front-of-house staff with tools needed to address guest concerns effectively and efficiently.
- Conducted ongoing assessments of staff competencies to determine areas needing additional support or attention.
- Streamlined communication between front-of-house and back-of-house teams to ensure smooth operations during peak hours.
- Established strong rapport with team members, cultivating trust and open lines of communication vital for successful collaboration.
- Increased compliance with safety regulations through thorough staff training on proper procedures and protocols.
- Collaborated with other trainers to share best practices, enhancing overall quality of staff training programs.
- Improved team efficiency with well-structured training sessions in customer service skills, product knowledge, and company policies.
- Coordinated cross-training initiatives among different departments, promoting versatility among team members.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Resolved guests complaints while maintaining positive customer environment.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Supervised food presentation and plating to enhance visual appeal.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
Teacher
Primrose Schools
04.2023 - 03.2024
- Monitored student progress to adapt instruction and address individual challenges.
- Established strong relationships with families to support student success.
- Enhanced critical thinking skills with project-based learning opportunities.
- Encouraged student participation to boost confidence and self-expression.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
- Fostered positive learning environment that encouraged student curiosity and critical thinking.
- Pioneered sustainability project that educated students on environmental issues and solutions.
- Conducted ongoing professional development in educational technology, keeping teaching approach current and effective.
- Shifted between formal and informal methods of teaching to keep students engaged.
Front Desk Receptionist
Woodspring Suites
05.2022 - 04.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Implemented more efficient mail distribution system, ensuring timely delivery of correspondence to staff.
- Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
- Assisted in coordination of company events, contributing to successful and well-organized functions.
- Provided basic technical support for front office equipment, minimizing downtime.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Compiled information from files and research to satisfy information requests.
- Tracked important information in Microsoft Office/Excel spreadsheets and ran reports or generated graphs using data.
- Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
- Promoted additional services offered by the hotel for increased revenue generation through upselling techniques.
- Developed a thorough knowledge of local attractions and events to serve as an informed resource for guests seeking recommendations or directions.
Cashier
Burlington
09.2021 - 04.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Skills
- Data Entry, Time Management and Multitasking
- Food safety
- Reservation systems and Billing oversight
- Cash handling proficiency
- Guest relations
- Task delegation
- Employee coaching/mentoring and Team Building
- Upselling strategies
- Health and safety regulations
- Conflict resolution
- Complaint handling
- Policy enforcement
Accomplishments
- Supervised team of 10 staff members.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Maintained an average typing speed of 40-60 WPM on all assignments.
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
Certification
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
- ServSafe Food Handler's Certification
Education
High School Diploma -
Herbert Henry Dow High School
Midland, MI05-2018
Languages
English
Native or Bilingual
Spanish
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Video Gaming (Strategy Games)
- I enjoy cooking for friends and family gatherings
- Reading, Photography and Baking
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Volunteering at community kitchens and food-related charities
- Documenting and sharing travel experiences
- Enjoy creating and following travel blogs and vlogs
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- I like working with my hands and fixing things
- I like looking at the stars and learning about constellations
- Watching Movies and TV Shows
- Personal Development and Self-Improvement
- Volunteering at local animal shelters and rescue organizations
- Fashion, Music and Style
- I enjoy helping others and giving back to the community
- Passionate about balancing physical health with mental and emotional wellness
- I enjoy writing, sketching and drawing, which helps improve my creativity and attention to detail
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
Timeline
Front of House Trainer
Chick-Fil-A Restaurant
07.2024 - Current
Teacher
Primrose Schools
04.2023 - 03.2024
Front Desk Receptionist
Woodspring Suites
05.2022 - 04.2023
Cashier
Burlington
09.2021 - 04.2023
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
- ServSafe Food Handler's Certification
High School Diploma -
Herbert Henry Dow High School
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceHealthcare benefitsCareer advancementWork from home optionFlexible work hours4-day work weekTeam Building / Company RetreatsPersonal development programsPaid sick leaveCompany Culture401k matchStock Options / Equity / Profit SharingPaid time offSoftware
Microsoft Excel
Microsoft Office
Microsoft Powerpoint
Microsoft Word
Google Docs
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