Luke Ehrman
Scottsdale,AZ
Summary
Experienced Front of House Trainer with a strong background in training and developing front of house staff. Skilled in delivering exceptional customer service, conducting training sessions, and implementing training programs. Proven ability to improve staff performance and enhance customer satisfaction.
Overview
6
6
years of professional experience
Work History
Front of House Trainer
Chipotle
New York, United States
11.2021 - Current
- Developed and implemented training programs for front of house staff
- Conducted training sessions on customer service, menu knowledge, and POS systems
- Provided ongoing support and coaching to ensure staff performance and adherence to company standards
- Collaborated with management to identify areas for improvement and implement training solutions
- Provided comprehensive customer support in a professional manner
Golf Course Groundskeeper
Shadow Mountain Golf Club
Paradise Valley, AZ
05.2023 - 08.2023
- Performed daily maintenance of golf course grounds, including mowing, weeding, watering and fertilizing.
- Maintained golf course greens and fairways by aerifying, verticutting and topdressing.
- Inspected golf course for damage from pests or disease and treated accordingly.
- Operated equipment such as tractors, mowers and utility vehicles to perform various tasks on the golf course grounds.
- Responded quickly to customer inquiries regarding the status of their rounds at the facility.
Shop Class Assistant Teacher
Christ Lutheran School - Phoenix Az
Phoenix, AZ
08.2021 - 12.2022
- Facilitated small group instruction and activities for students of varying abilities.
- Supported teachers by preparing materials, setting up equipment, and organizing supplies.
- Helped teacher plan lessons utilizing various teaching strategies including hands-on activities.
- Encouraged positive social behaviors among students through role modeling and conflict resolution techniques.
- Provided feedback on completed assignments or tests related to specific subject matter.
Summer Camp Manager
Christ Church Lutheran
Phoenix, AZ
04.2022 - 08.2022
- Developed and implemented camp policies and procedures.
- Organized and supervised daily activities for a group of children.
- Provided guidance, support, and discipline to campers as needed.
- Ensured the safety of all participants by enforcing rules and regulations.
- Resolved conflicts between staff members or between staff members and campers in an effective manner.
Audio and Visual
Christ Church Lutheran
Phoenix, AZ
04.2018 - 03.2020
- Set up audio visual equipment and test functionality prior to events.
- Assisted in troubleshooting any technical issues with audio visual systems during events.
- Developed an understanding of the various types of audio visual technology used within the organization.
- Monitored sound levels throughout events to ensure optimal quality was maintained.
- Operated video cameras, microphones, projectors, and other audiovisual equipment during live events.
Education
Bachelor of Arts - Justice Studies
Arizona State University
Tempe, AZ04-2025
High School Diploma -
Valley Lutheran High School
Phoenix, AZ05.2023
Skills
- Training and development
- Customer service
- Menu knowledge
- POS systems
- Staff management
- Problem-solving
- Communication
- Time management
Accomplishments
- Valedictorian of Valley Lutheran High School
Affiliations
- Varsity High School Football Captian
- Student Body President
- National Honors Society member
- Active Church member
- ASU Project Humanities undergraduate research project recipient
Timeline
Golf Course Groundskeeper
Shadow Mountain Golf Club
05.2023 - 08.2023
Summer Camp Manager
Christ Church Lutheran
04.2022 - 08.2022
Front of House Trainer
Chipotle
11.2021 - Current
Shop Class Assistant Teacher
Christ Lutheran School - Phoenix Az
08.2021 - 12.2022
Audio and Visual
Christ Church Lutheran
04.2018 - 03.2020
Bachelor of Arts - Justice Studies
Arizona State University
High School Diploma -
Valley Lutheran High School