Susana Pamplona Cardona
San Angelo,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Front of House Trainer
Twin Peaks Restaurants
San Antonio, TX
08.2020 - Current
- Developed and conducted training sessions for new Front of House staff on customer service, product knowledge and job responsibilities. A role model and teacher; creates an environment where the staff lives the Brand DNA.
- Collaborated with management team to create a comprehensive Front of House training program.
- Provided guidance to newly hired employees on how to interact with customers in a professional manner.
- Inspires the trainers to look 'outside the box' for new ways to train. Motivates team members to have fun and create excitement at all times. Conducts team building exercises. Approaches the job everyday with positive, enthusiastic energy.
- Opened 13 stores with Twin Peaks, and trained hundreds of girls teaching them our guiding principles, material for Bar and FOH, our D.N.A, and our hospitality which set us apart from other restaurants.
Marketing Manager
Loni Ro ENT LLC
Atlanta, GA
02.2024 - Current
- Developed and implemented marketing plans for new products.
- Analyzed market trends to identify potential opportunities for growth.
- Conducted customer research to gain insights into consumer behavior.
- Generated ideas to increase sales through creative promotions.
Sound Engineer
Loni Ro ENT LLC
Atlanta, GA
08.2018 - 12.2023
- Monitored sound levels during recording sessions and live events to guarantee quality recordings.
- Operated consoles, synthesizers, equalizers, compressors, reverb's, noise gates and other sound-altering devices.
- Edited music tracks for commercials or films using multitrack recording techniques.
- Assisted with post-production tasks such as creating sound effects and mastering final mixes.
Education
Bachelor of Science - Recoding Arts
Full Sail University
Winter Park, FL06-2018
Skills
- Public and Media Relations
- Partnership Development
- Customer Engagement
- Performance Improvement
- Brand standards promotion
- Employee Coaching
- New Employee Training
- Innovative lesson planning
- Knowledgeable of all front of house areas, techniques and required skills to perform the job as a trainer or leader Understands the expectations and directs while upholding all company standards
- Ability to motivate and leads by example throughout Builds a collaborative team working environment
Languages
Spanish
Native/ Bilingual
Portuguese
Professional
English
Professional
Timeline
Marketing Manager
Loni Ro ENT LLC
02.2024 - Current
Front of House Trainer
Twin Peaks Restaurants
08.2020 - Current
Sound Engineer
Loni Ro ENT LLC
08.2018 - 12.2023
Bachelor of Science - Recoding Arts
Full Sail University
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