Ariana Foy
Anchorage,AK
Summary
Overall I am a quick and eager learner and always willing to learn new skills. I work really well with my coworkers and am able to help customers, when questions are asked, if I don’t know the answer to any questions, I make sure to go to the right person who may answer it for me to give the correct response to the customer. I have really good customer service skills and love working with people
Overview
8
8
years of professional experience
Work History
Administrative Assistant
South Central Foundation
Anchorage, Alaska
10.2025 - Current
- Schedule Customer Owners, both in-person and over phone call
- Responded to incoming phone calls from customers, providing information and assistance.
- Assisted Customer Owners with inquiries and coordinated with manager or supervisor for support when needed.
- Greeted customers entering and leaving clinic, ensuring a welcoming atmosphere.
- Processed appointment check-ins, maintaining accurate records to facilitate smooth clinic operations.
Senior Patient Scheduler
Providence Imaging Center
Anchorage, Alaska
12.2024 - 10.2025
- Managed patient scheduling using electronic health record system.
- Coordinated patient appointments with healthcare providers to optimize scheduling efficiency.
- Communicated appointment details to patients clearly, ensuring understanding and satisfaction.
- Collaborated with medical staff to streamline scheduling processes.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Scheduled and confirmed patient appointments, minimizing wait times and enhancing patient flow.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Communicated with patients with compassion while keeping medical information private.
- Contacted provider's office to obtain accurate imaging orders for patients
- Prepared orders accurately to facilitate patient scheduling
Financial Service Representative II
Global Credit Union
Anchorage, AK, AK
11.2023 - 12.2024
- Answered customer inquiries promptly and professionally.
- Established positive relationships with customers through effective communication techniques.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person.
- Provided customer service by answering product and service related questions.
- Collaborated with team members to identify areas of improvement in customer service processes.
- Collaborated with team members to enhance customer service processes and improve overall efficiency.
- Assisted co-workers during busy periods or whenever needed to provide excellent customer service.
- Provided exceptional service by proactively addressing customer needs and exceeding expectations during interactions.
- Utilized CRM software to track customer interactions, sales, and progress towards targets.
- Utilized CRM software to track customer interactions, sales, and progress toward targets.
- Built relationships, earning client trust through listening to drive sales.
Cashier Assistant
Costco
Anchorage, AK
04.2022 - 11.2023
Pharmacy Technician
Costco
Anchorage, AK
12.2022 - 03.2023
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into the inventory system.
- Processed and transmitted claims to insurance companies, reconciling EOBs to maintain accurate billing records.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Assisted patients with medication inquiries and health-related questions, enhancing customer satisfaction and trust.
- Verified accuracy of medication labels before they were dispensed to customers.
- Received payment from customers and processed credit card transactions when necessary.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Restocked shelves with new supplies of medications.
- Restocked shelves with new supplies of medications as needed.
- Responded to incoming calls, addressing questions and requests from patients and healthcare providers. to respond to questions or requests.
- Organized work areas so that everything was easily accessible when needed.
- Welcomed customers to pharmacy and provided assistance with their inquiries. and answered questions regarding personal medications or over-the-counter pharmacy products.
Cashier Assistant
Costco
Anchorage, AK
09.2021 - 11.2022
- Interacted politely with customers to promote quality service during checkout.
- Assisted with customer requests and answered questions to improve satisfaction.
- Issued receipts, change and refunds to customers to promote smooth operations.
- Backed up cashiers ringing up a large number of customers by bagging products.
- Assisted supervisor in managing customer flow during busy periods and backed-up lines by running registers during busy periods.
- Ensured accuracy in financial records by counting cash and recording tips at end of shift.
- Answered customers' questions concerning location, price and use of merchandise.
- Resolved customer disputes by authorizing discounts and special actions, enhancing overall satisfaction.
- Collected and organized carts and baskets from parking lot to maintain store accessibility to entryways to keep store spaces and aisles neat.
- Maintained financial records by counting cash and recording tips at end of shift.
- Swept and mopped front end during shifts to maintain professional appearance.
- Promoted store cleanliness by keeping track of trash can levels and emptying when full.
- Counted money in cash drawers at the beginning of a shift to ensure that amounts are correct and there is adequate change.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Adhered to social distancing protocols and wore a mask or face shield.
Overnight Stocker
Costco
Anchorage, AK
10.2018 - 09.2021
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Assessed floor displays to restock merchandise.
- Followed instructions to properly arrange merchandise items.
- Used proper case cutting techniques to cut and sort stock loads.
- Monitored shelves to identify and address replenishment needs promptly.
- Adhered to safety protocols while stocking shelves, ensuring a safe shopping environment.
- Restocked and organized merchandise on shelves to enhance store presentation. throughout the assigned section to give shelves and racks professional appeal.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Maintained cleanliness of work area by sweeping, dusting and disposing of trash.
- Picked up boxes and related trash from sales floor.
- Gathered assigned merchandise and transported to store floor locations using hand trucks.
- Revised pricing and sales signs to enhance merchandise visibility and drive customer interest.
- Prepared products by adding tags and readying pallets for restocking.
- Checked incoming shipments against purchase orders to ensure correct inventory. of incoming shipments against purchase orders.
- Assisted customers with product, promotion and policy information.
- Restocked shelves according to plan-o-grams.
Picker Packer
Costco
Anchorage, AK
06.2018 - 10.2018
- Fulfilled orders efficiently to meet challenging daily objectives.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Selected products and items from shelves and pallets for customer orders.
- Packaged fragile items with protective padding to prevent damages during shipments.
- Applied labels to boxes for accurate identification and tracking. and placed in outbound collection areas.
- Picked up heavy objects using proper lifting techniques to avoid personal injury.
- Promoted workplace safety and smooth production by keeping workspaces clean, organized and free of hazards.
- Maintained clean and organized workspaces to promote safety and operational efficiency.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Inspected and verified shipments for accuracy and quality assurance.
- Limited damage to products and orders by using care when choosing items.
- Tracked inventories and entered equipment counts into warehouse databases.
- Trained new employees regarding warehouse procedures and standards.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Utilized RF scanners to track inventory movements throughout the facility.
- Assembled boxes or other containers for packing goods prior to shipment.
Education
High School Diploma -
West Anchorage High School
Anchorage, AKSkills
- Patient scheduling
- Scheduling tests and procedures
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Relationship Building
- Critical Thinking
- Basic Math
- Cash Handling
- Preparing Bank Deposits
- Drawer balancing
- Retail Operations
- Inventory Support
- Merchandise Restocking
- Positive demeanor
Timeline
Administrative Assistant
South Central Foundation
10.2025 - Current
Senior Patient Scheduler
Providence Imaging Center
12.2024 - 10.2025
Financial Service Representative II
Global Credit Union
11.2023 - 12.2024
Pharmacy Technician
Costco
12.2022 - 03.2023
Cashier Assistant
Costco
04.2022 - 11.2023
Cashier Assistant
Costco
09.2021 - 11.2022
Overnight Stocker
Costco
10.2018 - 09.2021
Picker Packer
Costco
06.2018 - 10.2018
High School Diploma -
West Anchorage High School