Ariana Galvez
Helotes,TX
Summary
I am a hardworking and reliable employee with extensive background operating cash registers, stocking merchandise, sales and providing excellent customer service.
I am highly organized, proactive and punctual. I works well within team settings. I am very flexible and approachable, with strong organizational, and time management skills.
Im a highly-motivated employee with the desire to take on new challenges, new skills, multi-task and ability to adapt at working effectively unsupervised and quickly mastering.
Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Overview
3
3
years of professional experience
Work History
Call Center Sales Representative
Spectrum
San Antonio, TX
08.2024 - 10.2024
- Developed long-term relationships with customers by providing exceptional service and tailored solutions.
- Streamlined processes for increased efficiency in managing large volume of inbound calls daily.
- Exceeded monthly sales targets through effective prospecting, lead generation, and closing techniques.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
- Educated customers on product and service benefits, explaining features and answering questions.
- Utilized sales techniques to build customer interest and close sales.
- Provided information about available products and services, membership details, and purchase advantages.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Made average of Number outbound and inbound calls per day.
Front End Associate
Walmart
Helotes, Texas
05.2024 - 08.2024
- Answered incoming calls promptly, providing accurate information about products and services.
- Assisted in organizing merchandise displays on the sales floor.
- Managed returns and exchanges efficiently while maintaining high customer satisfaction rates.
- Demonstrated strong problem solving skills when handling customer complaints or inquiries.
- Stocked shelves with new inventory according to established guidelines.
- Maintained clean and clutter-free front-end area.
- Operated register for cash, check, and credit card transactions, maintaining accuracy.
- Assisted customers with self-checkout processes and troubleshooting any issues.
- Resolved customer complaints, guided them, and provided relevant information.
- Monitored and maintained the front-end area to ensure safety and prevent shoplifting.
Assistant Supervisor
SeaWorld
San Antonio, TX
05.2021 - 05.2024
- Coordinated daily activities and supervised staff to ensure efficiency.
- Performed cashier duties such as processing payments, issuing receipts and balancing cash drawers at the end of shifts.
- Trained new staff members on company policies, procedures and job expectations.
- Prepared reports regarding sales transactions, employee
- Filed paperwork and submitted reports to upper management.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty, while remained calm and professional in stressful circumstances and effectively diffused tense
- Repaired equipment like lockers, photo equipment, and penny press machines.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
Education
High School Diploma -
O'Connor High School
San Antonio04.2022
Skills
- Leadership Skills
- Active Listening
- Communication
- Customer Service
- Problem Solving
- Time Management
- Thrive Underpressure
- TeamWork
- Organizational Skills
- Decision Making
- Critical Thinking
- Willingness to Learn
- Team Building
- Stress Management
- Friendly and helpful
- Team cooperation
Timeline
Call Center Sales Representative
Spectrum
08.2024 - 10.2024
Front End Associate
Walmart
05.2024 - 08.2024
Assistant Supervisor
SeaWorld
05.2021 - 05.2024
High School Diploma -
O'Connor High School