Ariana Harley
Federal Way,WA
Summary
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
6
6
years of professional experience
Work History
Amazon Delivery Driver
South Sound Delivery Express
09.2022 - Current
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Dispatch Clerk
Reddaway trucking
02.2021 - 08.2021
- Functioned independently within established parameters of policies and procedures
- Communicated with Office Manager to establish office goals and insurance concerns
- Informed managers and supervisors of possible policy violations
- Greeted guests and fellow team members with friendly and sincere welcome
- Assisted customers with knowledgeable and timely resolution to questions and purchases
- Received and screened office visitors and telephone calls
- Compiled and sorted documents, such as invoices and checks, substantiating business transactions
- Operated standard office equipment including pertinent software applications
- Conferred with customers by telephone, email and mail
- Demonstrated critical thinking, analytical skills and attention to detail.
Assistant Manager
Family Fun Center
04.2018 - 06.2021
- Assisted Store Manager in protecting and securing all company assets, including store cash
- Monitored compliance with health and safety regulations regarding food preparation and serving
- Provided product knowledge, features and benefits to customers when presented merchandise
- Assisted GM in recruiting, developing, training and retained effective Team Members
- Planned, coordinated and facilitated periodic external manager portfolio review conference calls and meetings
- Handled complaints in professional and positive manner
- Set up and maintained Employee files and pre-employment checks per policy
- Ensured safe working environment through daily chore assignments and safety meetings
- Worked branch hours, including weekends and some evenings
- Developed staff scheduling and entered weekly work schedule for associates
- Served food in correct portions by adhering to production records and standardized recipes
- Communicated daily tours, sales and goals to staff
- Maintained close communication with customer during project life-cycle and beyond.
Restaurant Hostess
Apple Bee's Grill + Bar
09.2020 - 03.2021
- Kept reservation book neat, organized and up to date
- Developed great, supportive, working relationship with restaurant General Manager through effective communication
- Ensured knowledge of menu and restaurant promotions and specials
- Followed opening and closing checklists when worked station
- Remained stationed in assigned area during service hours
- Managed all necessary repair and maintenance issues
- Coordinated seating of residents and guests in efficient, courteous manner
- Welcomed guests and communicated wait times and answer any questions
- Maintained cleanliness of restaurant, public areas, kitchen areas and storage areas.
Education
Criminal Justice/ Forensic Science - Criminal Justice
Green River Community College
Auburn, WA12.2024
Skills
- Leadership
- Customer Service
- Communication
- Active Listening
- Problem-solving
- Patience
- Food Safety
- Order Verification
- Product and Service Knowledge
- Task Delegation
- Staff Supervision
- Staff Management
- Team Motivation
- Sales Strategies
- Customer Relations
Timeline
Amazon Delivery Driver
South Sound Delivery Express
09.2022 - Current
Dispatch Clerk
Reddaway trucking
02.2021 - 08.2021
Restaurant Hostess
Apple Bee's Grill + Bar
09.2020 - 03.2021
Assistant Manager
Family Fun Center
04.2018 - 06.2021
Criminal Justice/ Forensic Science - Criminal Justice
Green River Community College
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