Ariana Harstick
Percy,IL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
First State Bank of Campbell Hill
Campbell Hill, Illinois
08.2024 - Current
- Assisted customers with account inquiries and transaction processing.
- Resolved customer complaints by providing effective solutions and support.
- Maintained accurate records of customer interactions and transactions.
- Educated customers about bank products and services available to them.
- Handled cash transactions securely and efficiently during daily operations.
- Provided training to new staff on customer service protocols and procedures.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Bank Teller
First National Bank of Ava
Ava, Illinois
06.2023 - 08.2024
- Processed customer transactions accurately and efficiently at First National Bank of Ava.
- Assisted customers with account inquiries and provided product information.
- Balanced cash drawer daily to ensure accuracy and compliance.
- Collaborated with team members to improve service delivery and customer satisfaction.
- Promoted bank services to customers, enhancing their banking experience.
- Maintained confidentiality of customer information during transactions.
- Handled cash deposits, withdrawals, and check processing promptly.
- Resolved customer issues and escalated concerns as needed for timely solutions.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Performed cash handling duties including counting currency, coins and checks.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Maintained confidentiality of bank records, transactions and customer information.
Pioneer Village Employee
Trico
Campbell Hill, Illinois
01.2023 - 05.2023
- Supervised play areas ensuring safety and adherence to club policies.
- Maintained a clean and organized environment for all club activities.
- Monitored children's behavior, providing guidance and support as needed.
- Helped children with any homework needed
Movie Theater Manager
Showtime Cinema
Sparta, Illinois
09.2022 - 01.2023
- Managed daily theater operations and ensured smooth film screenings.
- Supervised staff, providing training and support in customer service.
- Maintained cleanliness and organization of theater facilities and equipment.
- Handled customer inquiries and resolved complaints in a timely manner.
- Monitored inventory levels for concessions and ordered supplies as needed.
- Managed inventory, ordering supplies as needed.
Education
Trico Senior High School
Campbell Hill, ILSkills
- Customer service
- Cash handling
- Transaction processing
- Complaint resolution
- Customer relationship management
- Team collaboration
- Effective communication
- Problem solving
- Conflict resolution
- Training and mentoring
- Attention to detail
- Time management
- Researching
- Microsoft Excel
- Relationship building
Certification
- Notary Public
References
References available upon request.
Timeline
Customer Service Representative
First State Bank of Campbell Hill
08.2024 - Current
Bank Teller
First National Bank of Ava
06.2023 - 08.2024
Pioneer Village Employee
Trico
01.2023 - 05.2023
Movie Theater Manager
Showtime Cinema
09.2022 - 01.2023
Trico Senior High School