Ariana Haughton
Porter,Texas
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Worked both administrative and customer service positions. Has experience with excel, outlook, Microsoft word, Teams, NetSuite, and Builder Pro/Hyphen. Task oriented and with clear instructions, can be considered reliable to complete tasks in a detailed and timely fashion. Works well with other people and when working with customers leads with kindness and understanding so that issues may be resolved in a timely fashion. Takes a moment to get an understanding for situations in order to be able to complete tasks, answer questions, and Interact with the work assigned, without having to pull on another person for help. Maintains an organized desk to avoid clutter so that focus can be maintained to complete assigned tasks. Quick to understand new work given new work assigned and retention of knowledge in that pertains to processes by which tasks are to be carried out.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Sales Associate
Bath and Body Works
10.2019 - Current
- Has gotten transfers, started in Bismarck, ND, then transferred to Kent, WA, then transferred to New Caney, TX
- Assist customers with purchases in regard to fragrances that are agreeable, what the store has in stock, and what forms of the product that the store may have in stock
- Process orders for online pick up, and help customers check the status of their pickup and the time limits that customers have to collect their orders
- Maintain the cleanliness of the store and maintains the shelves so that product is stocked and full so that all the product that the store may have is present on the shopping floor
- Checks the stock room per customer request to verify whether the store has requested product or not
- Accept calls from customers inquiring about product material, and other inquiries and direct them accordingly
- Assist with store movements and adjustments, following company plans to set up and stage products and material
- Collecting customer information, i.e., customer name, number, email, and processing customer payments
Scheduling Administrative Assistant
DataSmart LLC
09.2023 - Current
- Accept calls from homeowners to assist with scheduling appointments regarding material that the company has installed for their homes, such as issues that correlate with data lines and security wires that have been wired in their home that the customer may be experiencing issues with
- Assist with non-monitored security devices that were installed with the company by troubleshooting what can be over the phone i.e., resetting the time and date, changing the password, or turning on or off the chime for the security system, issues outside of this premises give the homeowner the opportunity schedule for a technician to go out
- With homeowners there is a warranty period that the company has on the homes that are to be adhered to, this is done by tracking the dates of when homes are closed/sold and request payment for service calls according to the expiration period of the warranty
- Keep track of pricing for devices that may need to be sent out according to circumstances that devices need to be replaced, i.e., keypads, security sensors, data lines, speaker wires, etc
- Schedule with contracted builders to perform services for homes, such as trims, the initial stage where homes are plated for their pre-wiring and security installation, trim quality controls, and final punches
- Coordinate with builders to address issues where wires may have been cut and that will need damage to fix, address the issues
- Assist with auditing warehouse materials, by observing information received on an excel spreadsheet with the material that is counted in warehouse and check NetSuite to cross track differences between counted material and recorded material
- Use Builder Pro/Hyphen to collect Payment from builders for services administered and to schedule for trims that are supposed to go out
- Create tickets, process homeowner payments, cross track for proper packages for trims and tickets all through NetSuite
Office Services Assistant
Calfo Eakes LLP - Morgan Lewis
01.2022 - 08.2022
- Aided in merging process for the two companies, the merge was in June 2022
- Distributed and mailed out all mail for the office
- Set up conferences/meetings set up for clients and the attorneys
- Maintained these supplies for the office
- Filed loose documents for the attorneys, paralegals, and legal assistants
- Scanned and uploaded documents to Clio and Iron Mountain
- Set up and disassembled computer set ups for attorneys before meetings and online depositions, sound checked their equipment before meeting to make sure the microphones, cameras, and monitors were all ready to go before virtual depositions
- Did print jobs for attorneys, paralegals, and legal assistants when it was requested
- Made the coffee and arranged when catering was ordered for the office
- Coordinated with the printer company when it was needed to have ink replaced
- Coordinated with purchasing for office supplies, i.e., when the office ran low on printing paper, paper towels, coffee, etc.
- Coordinated and scheduled with Iron Mountain for Shredding services and pickups
- Aided in building requests if there was a need for space outside of the office space that was rented by the company
- Did small runs to drop off materials at the courthouse and if it was needed to take something to the post office for priority mail
- Used an excel sheet to organize the file room and when it was time to merge the companies, proceeded to use said spread sheet to know how to deal with, whether to keep or dispose, the material that was stored
Education
High School Diploma -
Century High School
Bismarck, ND 08.2016 - 05.2020
Skills
Filing and data archiving
Data collection
Administrative support
Data entry
Filing
Microsoft Excel
Clerical support
Computer proficiency
Appointment scheduling
Customer and client relations
Microsoft Office Suite
Reception oversight
Activities
- Literature
- Baking
- Art
- Trivia
Timeline
Scheduling Administrative Assistant
DataSmart LLC
09.2023 - Current
Office Services Assistant
Calfo Eakes LLP - Morgan Lewis
01.2022 - 08.2022
Sales Associate
Bath and Body Works
10.2019 - Current
High School Diploma -
Century High School
08.2016 - 05.2020
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