Angelica Kulik
Fort Myers,FL
Summary
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
2
2
years of professional experience
Work History
Sales Associate
Bath and Body Works
11.2025 - Current
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Processed transactions efficiently using POS systems, ensuring accuracy in sales and returns.
- Maintained store organization and visual displays, contributing to an appealing shopping environment.
- Collaborated with team members to achieve sales goals and improve customer service strategies.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Crew Member
Dunkin
08.2023 - 07.2025
- Provided exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated cash register efficiently, handling transactions accurately and effectively.
- Prepared food and beverages according to Dunkin's standards, maintaining quality and presentation.
- Assisted in training new crew members on operational procedures and customer interaction techniques.
- Maintained cleanliness of work area, adhering to health and safety regulations consistently.
- Worked well with teammates and accepted coaching from management team.
Restaurant Team Member
Papa Ginos
03.2024 - 02.2025
- Provided exceptional customer service by efficiently taking orders and addressing inquiries.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Cultivated warm relationships with regular customers.
Education
Bachelor of Arts - Psychology
Florida Gulf Coast University
Fort Myers05-2029
High School Diploma -
Mansfield High School
Mansfield06-2025
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Outgoing personality
Languages
Russian
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Bath and Body Works
11.2025 - Current
Restaurant Team Member
Papa Ginos
03.2024 - 02.2025
Crew Member
Dunkin
08.2023 - 07.2025
Bachelor of Arts - Psychology
Florida Gulf Coast University
High School Diploma -
Mansfield High School