Ariana Heitkamp
New Richmond,WI
Summary
Experienced with child support case management and legal compliance, ensuring timely and accurate processing of support orders. Utilizes effective communication and problem-solving skills to resolve disputes and maintain positive client relationships. Knowledge of state and federal child support laws and regulations, contributing to successful case outcomes.
Overview
4
4
years of professional experience
1
1
Certificate
Work History
Child Support Specialist I/II
St. Croix County
Hudson, WI
10.2022 - Current
- Conduct structured client interviews for establishment and court preparation; gather critical information to identify barriers and support case decision-making.
- Provide crisis-informed communication and de-escalation in high-stress/conflict situations while maintaining neutrality, discretion, and confidentiality.
- Coordinate actions to establish/modify/enforce court orders in alignment with state and federal laws, agency policies, and performance standards.
- Explain court processes and consequences of non-compliance; monitor participation and case progress and support court-related reporting/updates as needed.
- Prepare and maintain detailed legal and administrative documentation (reports, court orders, required forms) and accurate case notes across multiple systems.
- Coordinate with courts, attorneys, employers, and partner agencies; schedule hearings/pre-court conferences and support resolution-focused outcomes.
- Facilitated communication between custodial parents and child support agencies.
- Reviewed case files to ensure compliance with state regulations and policies.
Behavioral Technician
Minnesota Autism Center
Minnesota
05.2022 - 10.2022
- Provided direct support services to clients with varying abilities and support needs in a structured care setting.
- Used proactive strategies and documentation to promote safety, stability, and skill development.
- Responded to escalations using crisis intervention and de-escalation techniques while following safety procedures and program guidelines.
- Implemented individualized behavior intervention plans to support client development and progress.
- Collaborated with multidisciplinary teams to assess client needs and adjust treatment strategies.
Lead Youth Resident Counselor
Positive Alternatives
Minnesota
09.2021 - 05.2022
- Supported youth in a residential setting by reinforcing individualized goals, daily routines, and healthy coping strategies.
- Facilitated groups focused on stress management, life skills, and emotional regulation.
- Provided coaching and supportive guidance while maintaining safety expectations and documentation standards.
- Facilitated individual and group counseling sessions to support resident emotional well-being.
- Developed personalized treatment plans in collaboration with multidisciplinary teams.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University (SNHU)
Manchester, NH05.2025
Associate Degree - Criminal Justice
Northwood Technical College
New Richmond, WI01.2018
Skills
- Case management databases
- Public records systems
- Microsoft Office (Outlook, Word, Excel)
- Data entry and records management
- Case analysis
- Trauma-informed care
- Teamwork and collaboration
- Time management
- Reliability
- Effective communication
- Adaptability and flexibility
Certification
CPR | First Aid | Notary Public
Timeline
Child Support Specialist I/II
St. Croix County
10.2022 - Current
Behavioral Technician
Minnesota Autism Center
05.2022 - 10.2022
Lead Youth Resident Counselor
Positive Alternatives
09.2021 - 05.2022
Bachelor of Arts - Psychology
Southern New Hampshire University (SNHU)
Associate Degree - Criminal Justice
Northwood Technical College
CORE COMPETENCIES
- Needs Assessment
- Monitoring Compliance
- Crisis Intervention/De-escalation
- Resource Navigation & Referrals
- Case Planning & Service Coordination
- Cultural Sensitivity
- Client Advocacy
- Confidentiality
- Interviewing & Supportive Counseling
- Time Management
- Documentation/Case Notes
- Data Entry
- Court & Legal Collaboration
- Microsoft Office