Woodj Lyne Dominique
Kissemmee,FL
Summary
Compassionate Family Support Worker experienced in organizing workshops and enhancing workflows. Strong background in relationship-building and communication, driving client satisfaction and community health initiatives. Focused on customer service and community engagement, delivering tailored solutions to support client needs and improve community well-being.
Overview
3
3
Languages
1
1
Certification
7
7
years of professional experience
Work History
Family Support Worker
Florida Health Department
Orlando, FL
08.2023 - Current
- Assisted clients by delivering exceptional customer service and resolving concerns to enhance client satisfaction. Built lasting relationships with customers to promote positive experiences and repeat business. Exhibited strong organizational skills while navigating a fast-paced setting. Scheduled appointments and managed phone calls while scanning documents efficiently. Leveraged tools like Excel, Microsoft Teams, OpenText, and HMS to optimize workflows. Processed faxes promptly to ensure seamless communication with clients. Recommended appropriate solutions tailored to client needs.
- Facilitated workshops to encourage healthy living to promote healthy lifestyle choices within the community.
- Coordinated resources and services for families in crisis situations.
- Provided emotional support and guidance to families facing challenges.
Customer Service Cashier
Universal Orlando
Orlando
05.2019 - 06.2021
- Assisted guests with inquiries, delivering exceptional service and support to enhance customer experience.
- Managed cash register operations, ensuring balanced cash drawers daily.
- Greeted customers warmly at the entrance to create a welcoming atmosphere. and provided friendly customer service.
- Resolved customer complaints professionally, fostering customer satisfaction and loyalty.
- Collaborated with team members to resolve customer concerns promptly.
- Maintained cleanliness and organization of checkout area for smooth operations.
- Complied with all health and safety regulations while performing job duties.
Education
Some College (No Degree) - International Business
Valencia College
Orlando, FL08-2026
Skills
- Customer service
- Community engagement
- Client relationships
- Problem resolution
- Project management
- Appointment scheduling
- Time management
- Organizational skills
- Data analysis
- Data interpretation
- Data visualization
- Data utilization
- Microsoft Excel
- Excel functions
- Microsoft Access
- Microsoft power BI
- Transact SQL
- Business analysis
- Case management databases
- Effective communication
- Relationship building
- Needs assessment
- Problem-solving
- Needs assessment
Languages
English
Full Professional
French
Native/ Bilingual
Spanish
Limited
Certification
- data analyst
Timeline
Family Support Worker
Florida Health Department
08.2023 - Current
Customer Service Cashier
Universal Orlando
05.2019 - 06.2021
Some College (No Degree) - International Business
Valencia College