Ariana Herrera
Plano,USA
Summary
Customer-focused professional with experience in site management, client relations, scheduling, administrative support, and customer service. Skilled in handling phone and in-person inquiries, resolving concerns professionally, maintaining accurate records, coordinating schedules, and communicating with individuals from diverse backgrounds. Experienced in managing fast-paced environments while maintaining professionalism, attention to detail, and a positive customer experience. Proficient in Microsoft Office and computer-based administrative systems.
Overview
6
6
years of professional experience
Work History
Site Manager
Plano ISD
Plano, USA
08.2021 - Current
- Provided professional customer service and administrative support to clients, staff, and families in a fast-paced environment.
- Responded to questions and concerns in person and through phone communication, providing accurate information and appropriate solutions.
- Managed daily site operations while maintaining accurate records, documentation, and reports.
- Coordinated staff schedules and assignments to ensure appropriate coverage and efficient daily operations.
- Maintained organized records and logs related to daily activities, staff performance, and site operations.
- Built strong relationships with clients through consistent communication, responsiveness, and professional follow-up.
- Resolved customer and employee concerns using established company policies and professional judgment.
- Handled difficult conversations and complaints with patience, empathy, and professionalism while working toward appropriate resolutions.
- Evaluated employee performance and provided constructive feedback to improve service and overall performance.
- Used Microsoft Office and computer systems to complete documentation, scheduling, reporting, and administrative tasks.
- Multitasked in a constantly changing environment while maintaining accuracy and attention to detail.
Host
Texas Roadhouse
McKinney, USA
06.2020 - 08.2022
- Provided friendly and professional customer service in a high-volume, fast-paced restaurant environment.
- Greeted customers, answered questions, and provided accurate information regarding hours, seating, and services.
- Answered phone calls, took reservations, and assisted customers with questions and requests.
- Managed customer flow and coordinated seating while maintaining an organized and welcoming environment.
- Handled customer concerns and escalated issues appropriately while maintaining professionalism.
- Assisted customers during busy periods while remaining calm, attentive, and service-focused.
- Communicated effectively with customers, coworkers, and management to ensure smooth daily operations.
- Maintained accurate information when taking reservations and responding to customer requests.
Education
Plano Senior High School
Plano, TXSkills
- Operational management
- Schedule coordination
- Data entry
- Conflict resolution
- Staff and training support
- Front desk communication
- Team collaboration
- Confidential and professional communication
Timeline
Site Manager
Plano ISD
08.2021 - Current
Host
Texas Roadhouse
06.2020 - 08.2022
Plano Senior High School