Ariana Hill
Orlando
Summary
Diligent, with a solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
21
21
years of professional experience
Work History
Independent Contractor
Instacart
USA
12.2024 - Current
- Supervised selection and procurement of grocery items to ensure quality standards.
- Coordinated efficient delivery schedules to enhance customer satisfaction and service reliability.
- Streamlined shopping processes, resulting in improved operational efficiency and reduced errors.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Managed multiple order deliveries simultaneously, ensuring timely completion without compromising quality.
Customer Service Agent
Foundever
Snellville GA
01.2025 - 05.2025
- Resolved customer inquiries efficiently using CRM software to enhance service quality.
- Collaborated with cross-functional teams to streamline communication processes, increasing response efficiency.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Rideshare Driver
LYFT
Laguna Niguel, CA
06.2017 - 07.2020
- Transported passengers throughout service area with focus on safety, courtesy, and timely transport
- Followed planned route each day, consistently meeting scheduled stops
- Served customers successfully with fast response times, efficient deliveries and pleasant experiences
- Maintained complete discretion and professionalism with clients needing confidential services
Medical Records Clerk
Nassau Radiologic Group PC, NRAD
Jamaica Queens, NY
09.2010 - 08.2016
- Retrieved patient medical records for physicians, technicians, and staff
- Reviewed records for completeness, accuracy, and compliance with regulations
- Assisted physicians, clinicians, and medical center staff with inquiries relative to dictations
- Kept smooth patient flow by processing admissions and discharge documents
- Obtained payments by completing and posting bills to medical insurance providers
- Secured patient information according to HIPAA protocols by following strict procedures
- Processed requests for information and released information to persons or agencies according to regulations
Receptionist
Rhythms & Soul Dance Studios
Forest Hills, NY
01.2006 - 09.2011
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
Skills
- Workload management
- Deadline adherence
- Safety compliance
- Time management
- Customer support
- Critical thinking
- Problem-solving
- Task prioritization
- Multitasking and organization
- Client communication
- Excellent communication
- Quality assurance
Timeline
Customer Service Agent
Foundever
01.2025 - 05.2025
Independent Contractor
Instacart
12.2024 - Current
Rideshare Driver
LYFT
06.2017 - 07.2020
Medical Records Clerk
Nassau Radiologic Group PC, NRAD
09.2010 - 08.2016
Receptionist
Rhythms & Soul Dance Studios
01.2006 - 09.2011