Ariana Hurtado
Laveen,AZ
Summary
Strategic Financial Center Manager with over 17 years of experience in operational efficiency, customer engagement, and risk management. Led cross-functional teams to enhance service quality and implement customer service standards that boost loyalty. Expertise in regulatory compliance and employee development, driving initiatives that elevate customer satisfaction.
Overview
18
18
years of professional experience
Work History
AVP; Financial Center Manager
Bank of America
Tempe, Arizona
06.2008 - 01.2026
- Developed strategic initiatives that increased customer engagement and satisfaction.
- Implemented customer service excellence standards to enhance client satisfaction and loyalty.
- Led cross-functional teams to improve operational efficiency and enhance service delivery outcomes.
- Streamlined processes ensuring compliance with regulatory standards and internal policies.
- Managed risk assessment frameworks to safeguard organizational interests and assets.
- Collaborated with stakeholders to identify areas for process improvement and innovation.
- Analyzed market trends to inform strategic decision-making and business development efforts.
- Conducted performance reviews and provided feedback to direct reports for career development.
Education
Some College (No Degree) - Technical Biotechnology
CECYTES
MexicoSome College (No Degree) - Medical Assistant
Remington College
Tempe, AZSkills
- Financial regulation
- Risk management
- Operational efficiency
- Operational assessment
- Strategic planning
- Customer relationship management
- Client relationship management
- Team leadership
- Team development
- Employee development
- Decision-making
- Effective communication
- Customer engagement
Languages
Spanish
Full Professional
Accomplishments
Client Experience Circle of Excellence
Timeline
AVP; Financial Center Manager
Bank of America
06.2008 - 01.2026
Some College (No Degree) - Technical Biotechnology
CECYTES
Some College (No Degree) - Medical Assistant
Remington College