Ariana Kennedy
Summary
Resourceful and personable Service Coordinator with deep knowledge in facilitating communication and providing appropriate solutions. Offering strong organizational, problem-solving, and communication skills. Collaborative and determined to meet deadlines in fast-paced environment.
Overview
12
12
years of professional experience
Work History
Service Coordinator
D&C Home Care
06.2021 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Developed Service Plans when needed and ensured caregivers were following the client's Service Plan
- Scheduled a time for Intake with new clients and Owner
- Oversaw the scheduling for caregivers and clients
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Oversaw all documentation and followed up when needed
- Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.
Behavioral Health Professional
Woodfords Family Services
08.2019 - 06.2021
- I worked with preschoolers. I enhanced patient outcomes by implementing evidence-based therapeutic interventions.
- Collaborated with multidisciplinary teams for comprehensive treatment plans, resulting in improved patient satisfaction.
- Increased client engagement in therapy sessions by utilizing a person-centered approach tailored to individual needs.
Mental Health Rehabilitation Technician- 1
PSL Services/Strive
10.2016 - 03.2018
- Became a Certified Residential Medication Aid (CRMA). I administered medications to the clients. Ensured that doctor's orders were followed.
- De-escaladed clients when they were in crisis. Gave them a safe space to work through their emotions, while working on healthy coping skills
- Scheduling appointments for the clients, as well as going to the appointments with clients. Going into the appointments to take notes/answer questions that doctors may have
- Attended meetings and consistently stayed up to date with trainings
Assistant Manager in Training
Dunkin' Donuts
07.2012 - 03.2016
- Improved customer satisfaction by addressing and resolving customer issues in a timely manner.
- Enhanced team productivity by providing ongoing training and coaching to staff members.
- Implemented new store procedures, resulting in increased efficiency and employee morale.
- Managed daily operations by creating schedules, delegating tasks, and monitoring performance.
Education
Bachelor of Science - Human Services
Purdue Global University
West Lafayette, IN02.2024
High School Diploma -
Scarborough High School
Scarborough, ME06.2014
Skills
- Notetaking and Documentation
- Individualized Service Plans
- Community Liaison
- Service Monitoring and Evaluation
- Needs Assessment
- Stress management
- Documentation proficiency
- Multicultural competence
- Crisis intervention
- Problem-solving techniques
- Active listening
- Empathy development
- Telephone Communication
Additional Information
There are some gaps in my employment in my earlier 20s. I was going to college, trying to work full time and also helping take care of my disabled mother. During the gaps in my employment, I did have some jobs that weren't long term, as I was trying to balance school work, helping my mom, and trying to learn what type of work I wanted to do. I am a very dedicated, hard worker that is eager to learn. I am very excited to graduate with my Bachelor's Degree in February 2024 and continue to work in the Human Services field.
Timeline
Service Coordinator
D&C Home Care
06.2021 - Current
Behavioral Health Professional
Woodfords Family Services
08.2019 - 06.2021
Mental Health Rehabilitation Technician- 1
PSL Services/Strive
10.2016 - 03.2018
Assistant Manager in Training
Dunkin' Donuts
07.2012 - 03.2016
Bachelor of Science - Human Services
Purdue Global University
High School Diploma -
Scarborough High School
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