Ariana Ledesma
ORLANDO,FL
Summary
Experienced with customer service and transaction processing. Offering excellent customer service and communication skills, ready to learn and grow in financial services environment. Brings solid understanding of customer needs and ability to handle inquiries effectively. Ready to use and develop customer service and sales skills in an associate banker role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Server
Mito Sushi
05.2020 - Current
- Assisted customers with inquiries, providing knowledgeable and friendly service
- Resolved customer issues and complaints, maintaining a professional and calm demeanor
- Managed cash drawer with 100% accuracy, ensuring proper reconciliation at the end of each shift
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
Server
Shisho Sushi
07.2020 - 09.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted with hosting, seating, and to-go orders.
- Supported opening and closing routines with the kitchen team.
- Upsold menu items effectively, contributing to increased sales revenue during peak hours.
Education
Associates Degree - Hospitality Management And Event Planning
Valencia College
Orlando, FL01-2026
Skills
- Bilingual: Fluent in English and Spanish
- Strong customer service and communication skills
- Reliable, punctual, and team-oriented
- Active listening and problem-solving abilities
- Cash handling
- Order management
- Conflict resolution
- Fast-paced environment adaptability
- Detail-oriented
Certification
Operations support and services technical certificate - Valencia College
Timeline
Server
Shisho Sushi
07.2020 - 09.2020
Restaurant Server
Mito Sushi
05.2020 - Current
Associates Degree - Hospitality Management And Event Planning
Valencia College