Verified
This profile is verified using an email address.
Ariana Marshall
High Point,NC
Summary
Experienced professional in account management, skilled in analyzing customer feedback to drive service improvements. Known for resolving customer complaints efficiently and fostering strong relationships to enhance retention and satisfaction.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Billing and Account Management Agent
Charter Communications, Spectrum
Greensboro, NC
03.2023 - 02.2026
- Managed customer inquiries, resolving issues efficiently to enhance satisfaction and retention becoming top 15% in the call center .
- Collaborated with cross-functional teams to streamline communication processes and improve service delivery .
- Analyzed customer feedback trends to identify areas for service improvement and implement effective solutions.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Informed clients of policies and procedures.
Key Holder Leader
Shoe Dept. Encore
Greensboro, NC
01.2021 - 03.2023
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Managed inventory control processes, optimizing stock levels to enhance product availability.
- Implemented visual merchandising strategies to improve store presentation and increase foot traffic.
- Developed scheduling plans to maintain adequate staffing during peak hours and events.
Education
High School Diploma -
James B. Dudley High School
Greensboro, NCSkills
- Effective troubleshooting skills
- Positive attitude
- Customer service and care
- Problem-solving
- Relationship building
- Customer complaint resolution
- Effective communication
Timeline
Billing and Account Management Agent
Charter Communications, Spectrum
03.2023 - 02.2026
Key Holder Leader
Shoe Dept. Encore
01.2021 - 03.2023
High School Diploma -
James B. Dudley High School