Ariana Martinez
Glendale,CA
Summary
Customer-focused professional with a positive and solution-oriented approach. Adept at engaging with customers and resolving inquiries. Strong understanding of customer service principles and excellent communication skills ensure efficient handling of requests and issues. Dedicated to enhancing customer satisfaction and fostering loyalty through exceptional service delivery.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Specialist Alternative Delivery
CarMax
03.2021 - 04.2023
- Processed purchases, sales, returns, and DMV documents efficiently and accurately to guarantee customer satisfaction.
- Performed various administrative and clerical tasks such as document filing, dealer plate audit, data entry into Microsoft Excel, and vehicle title transfers.
- Created an iconic customer experience by greeting and listening to customers, while addressing their transaction-related questions and concerns.
- Answered multi-line phone systems and maintained strong communication skills between customers and business partners.
- Processed vehicle registration through CA DMV BPA program in order to transfer vehicle title ownership after sale.
- Included adjustment of fees, recreation of important documents, and applied for duplicate titles in various states if needed.
- Mentored associates and helped them understand the objectives in the office for their development and training.
Education
Associate of Applied Science - Diagnostic Medical Sonography
CBD College
Los Angeles, CA08.2024
High School Diploma -
Birmingham Community Charter High School
Van Nuys, CA05.2018
Skills
- Collaboration talent
- Problem-solving abilities
- Business communication
- Organization
- Data Analysis
- Microsoft Office
- Auditing
- Complaint Handling
Certification
- Basic Life Support Certification (BLS)
Timeline
Customer Specialist Alternative Delivery
CarMax
03.2021 - 04.2023
- Basic Life Support Certification (BLS)
Associate of Applied Science - Diagnostic Medical Sonography
CBD College
High School Diploma -
Birmingham Community Charter High School
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