Ariana Mejia Monzon
Chesterfield,VA
Summary
As a dedicated associate, I have a strong track record of solving complex problems under pressure. I am skilled at building talented teams and motivating them to hit their goals. I bring an organized, energetic approach to leadership and am committed to improving both team performance and operational results.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
2026
2026
years of post-secondary education
Work History
Supervisor
Kroger
Chester, PA
02.2026 - Current
Customer Service Cashier
Kroger
Chester, Virginia
02.2025 - Current
- Money management
- Customer Service skills
- Communication skills
- Problem solving skills
- Assisted customers with product inquiries and provided knowledgeable recommendations.
- Operated cash register and processed customer transactions efficiently.
- Maintained clean and organized checkout area to enhance customer experience.
- Handled customer complaints with patience and professionalism to ensure satisfaction.
- Collaborated with team members to streamline checkout processes during peak hours.
- Ensured accurate cash handling and balanced cash drawer at end of shifts.
- Promoted loyalty programs and encouraged customer sign-ups at checkout.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Restocked merchandise displays near checkout to promote impulse purchases effectively.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Checked personal identifications during alcohol and tobacco sales.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Counted and balanced cashier drawers.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Recommended, selected, located, and obtained products to meet customer needs.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
Cashier
Kroger
Chester, Va
02.2024 - Current
Education
Bachelor of Science - Forensic Science
Virginia Commonwealth University
Richmond, Virginia, VA 08.2025 - 02.2026
Lloyd C Bird High School
Chesterfield, VASkills
- Customer service
- Attention to detail
- Team collaboration
- Goal oriented
- Training and mentoring
- Quality control
- Analytical thinking
- Team building
- Conflict resolution
- Decision-making
- Verbal and written communication
- Coaching and mentoring
- Problem resolution
- Cross-functional team leadership
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Supervisor
Kroger
02.2026 - Current
Bachelor of Science - Forensic Science
Virginia Commonwealth University
08.2025 - 02.2026
Customer Service Cashier
Kroger
02.2025 - Current
Cashier
Kroger
02.2024 - Current
Lloyd C Bird High School