Ariana Mitchell
Orlando
Summary
Dynamic professional with a keen ability to work effectively within diverse teams, demonstrating advanced communication and people skills. Adept at quickly learning new tasks and processes, showcasing a readiness to contribute and grow within any organization. Committed to punctuality and delivering high-quality results promptly. Experienced team member with over 5 years in park operations, lifeguarding, cashiering, and security roles. Proven track record of delivering exceptional service, maintaining safety standards, and supporting efficient operations. Key achievements include
Overview
4
4
years of professional experience
1
1
Certification
Work History
manager in training
Shake Shack
Orlando
05.2023 - 01.2025
- Led and mentored a dynamic team at Shake Shack, fostering a culture of excellence and customer satisfaction.
- Drive operational efficiency and team performance.
- Implement strategic initiatives to enhance restaurant operations, resulting in improved service speed and customer feedback.
- Analyze key metrics for growth.
- Cultivate a positive work environment, promoting teamwork and open communication.
- Collaborate with cross-functional teams to streamline processes and boost productivity.
- Spearheaded creative solutions to operational challenges, introducing novel approaches to staff training and customer engagement.
- Drive continuous improvement initiatives.
- Ensure strict adherence to food safety standards and company policies.
- Meticulously manage inventory, reducing waste and optimizing resource allocation.
- Spearhead operational enhancements at Shake Shack, boosting service efficiency and customer satisfaction.
- Analyze key metrics to drive growth and implement data-driven strategies.
lifeguard
Universal Studios
Orlando
12.2023 - 04.2024
- Ensured guest safety at Universal Studios, proactively monitoring pool areas and responding swiftly to emergencies.
- Collaborated with team to maintain pristine facilities.
- Meticulously enforced water safety regulations, conducted regular equipment checks and educated visitors on pool rules.
- Maintained accurate incident reports.
- Provided attentive guest service, assisting with inquiries and ensuring a positive experience.
- Offered first aid and CPR when necessary, prioritizing visitor well-being.
- Contributed to a significant reduction in pool-related incidents through vigilant supervision and proactive safety measures.
- Received commendations for quick thinking.
- Worked seamlessly with park staff to coordinate emergency responses and special events.
- Participated in regular training to enhance lifeguarding skills and knowledge.
- Conducted comprehensive safety audits, identifying potential hazards and implementing preventive measures, resulting in a notable decrease in pool-related incidents.
team member
Orlando Airport
Orlando
05.2023 - 10.2023
- Collaborated with cross-functional teams to streamline operations, resulting in improved efficiency and customer satisfaction at MCO.
- Implemented innovative solutions to address operational challenges, leading to measurable productivity gains and cost reductions.
- Fostered strong relationships with colleagues and stakeholders, contributing to a positive work environment and enhanced team performance.
- Optimized operational processes, driving significant efficiency gains and enhancing customer satisfaction at MCO through collaborative teamwork.
- Devised creative solutions to operational hurdles, yielding tangible productivity improvements and cost savings for the organization.
- Cultivated positive workplace relationships, contributing to team cohesion and overall performance enhancement in a dynamic airport environment.
- Analyzed operational bottlenecks, implementing data-driven strategies to streamline workflows and boost team efficiency at Orlando Airport.
- Facilitated cross-departmental cooperation, aligning team efforts to achieve organizational goals and improve passenger experiences at MCO.
- Pioneered process improvements at Orlando Airport, enhancing operational efficiency and elevating passenger experiences through creative problem-solving.
greeting guest
Orlando Airport
Orlando
05.2023 - 10.2023
- Warmly welcomed guests at Orlando Airport, ensuring positive first impressions.
- Provided timely assistance, enhancing travel experiences for diverse visitors.
- Streamlined guest check-in process, reducing wait times and improving overall satisfaction.
- Resolved inquiries efficiently, contributing to smoother airport operations.
- Worked closely with airport staff to coordinate seamless guest experiences.
- Facilitated effective communication between travelers and various airport services.
- Maintained up-to-date knowledge of airport protocols and flight information.
- Provided accurate, timely guidance to guests, ensuring smooth travel experiences.
- Assisted guests with special needs, ensuring comfortable and accessible airport experiences.
- Adapted communication styles to meet diverse traveler requirements.
park operation
Universal Studios
Orlando
10.2021 - 01.2022
- Managed park operations at Universal Studios, ensuring seamless guest experiences.
- Coordinated with diverse teams to optimize ride efficiency and safety protocols.
- Streamlined park operation processes, reducing wait times and enhancing visitor satisfaction.
- Implemented innovative crowd management techniques during peak seasons.
- Fostered strong partnerships across departments to deliver exceptional theme park experiences.
- Facilitated cross-functional projects to improve overall park performance.
- Mentored new team members in park operations, promoting a culture of excellence and continuous improvement.
- Resolved guest concerns promptly and professionally.
team member
Shake Shack
Orlando
02.2021 - 09.2021
- Served as a dynamic team member at Shake Shack, delivering exceptional customer service and contributing to a positive dining atmosphere.
- Streamlined order processing at Shake Shack, reducing wait times and enhancing overall customer satisfaction during peak hours.
- Worked seamlessly with kitchen staff to ensure timely and accurate food preparation, maintaining high-quality standards at Shake Shack.
- Maintained meticulous cleanliness and adhere to strict food safety protocols, contributing to Shake Shack's reputation for excellence.
- Proposed and implemented creative solutions to improve workflow efficiency, enhancing team productivity at Shake Shack.
team member
Krispy Kreme
Orlando
10.2020 - 01.2021
- Delivered exceptional customer service at Krispy Kreme, ensuring positive experiences.
- Mastered product knowledge, maintained cleanliness, and contributed to team goals.
- Efficiently managed cash transactions and inventory at Krispy Kreme.
- Implemented strategies to reduce waste and improve operational efficiency.
- Fostered a positive team environment at Krispy Kreme.
- Supported colleagues during peak hours, ensuring smooth operations and customer satisfaction.
- Maintained strict adherence to food safety protocols at Krispy Kreme.
- Ensured product quality and freshness, contributing to brand reputation.
- Proposed creative ideas to enhance customer experience at Krispy Kreme.
- Adapted quickly to new procedures and technologies, improving service delivery.
Education
diploma -
oak ridge high school
OrlandoSkills
- Team Leadership
- Customer Engagement
- Problem Solving
- Time Management
- Conflict Resolution
- Safety Compliance
- Process Improvement
- Staff Training
- Operational Efficiency
- Event Coordination
- Quality Assurance
- Customer Retention
- Inventory Management
- Social Media Strategy
- Public Speaking
- Adaptability
- Workplace Safety
- Food Safety
- Servsafe
Languages
English
Professional
Certification
CPR AND AED
Affiliations
- Reading
- Finding new hobbies
Timeline
lifeguard
Universal Studios
12.2023 - 04.2024
manager in training
Shake Shack
05.2023 - 01.2025
team member
Orlando Airport
05.2023 - 10.2023
greeting guest
Orlando Airport
05.2023 - 10.2023
park operation
Universal Studios
10.2021 - 01.2022
team member
Shake Shack
02.2021 - 09.2021
team member
Krispy Kreme
10.2020 - 01.2021
diploma -
oak ridge high school