Ariana Pena
Las Vegas,NV
Summary
Reliable professional in transportation, known for high productivity and efficiency in task completion. Possess specialized skills in route planning, vehicle maintenance, and safe driving practices. Excel at time management, customer service, and adaptability, ensuring seamless operations and client satisfaction. Always going above and beyond for customers and not one has ever complained about me.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Amazon Delivery Driver
Orion Pax
Las Vegas, Nevada
01.2025 - Current
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Utilized GPS and maps for efficient route planning.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Inspected vehicle, maintaining vehicle fueled up if had any time left from completed routing deliveries.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Reported mechanical problems encountered with vehicles to dispatch.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- 100% Customer Feedback on days worked from following proper required Customer Notes, always showing optimism and positivity and kindness, to going above and beyond as to finding secluded ways to hide deliveries, to notifying customers their deliveries have arrived, whether it is ringing doorbell and/or knocking on customer doors, and calling/texting them via Amazon Flex App.
- Top 5 driver for Week 6 on scorecard.
- Always striving to be on top of each week scorecard with 850 FICO score, 100% Customer Feedback, and 100% Good Quality Photos.
- One Time Password deliveries are always being reached out in many different ways in order for customers to receive their deliveries and avoid trying to bring back delivery(ies) for next day shipment.
- Delivered packages to customer doorsteps, to apartments, to many businesses.
- Adhered to safe lifting techniques to avoid any further injuries.
- Carried from Small to X-Large heavy Overflow boxes from delivery vehicle to areas designated by customers.
- Evaluated products for damage prior to drop-off and documented reasons for returns.
- Any Standby or some week days, always helped Fleet drive vans around either to Mobile Maintenance, or testing van issues around Amazon parking lot or fixing/inspecting vans before drivers depart.
Amazon Delivery Driver
Last Mile Driver Support Partner
Las Vegas, Nevada
08.2021 - 01.2025
- Completed on-time deliveries by choosing best and most efficient routes.
- Became Driver of the Month 4 times. Received 2023 Peak Season trophy recognition and paper recognition.
- 100% Customer Delivery Feedback every week from following Customer Notes, to being determined and finding secluded ways to hide deliveries, to notifying customers their deliveries have arrived, whether it is ringing doorbell and/or knocking on customer doors, or leaving sticky notes to notify where delivery has been placed.
- One-Time Password deliveries are always being reached out in many different ways in order for customers to receive their deliveries and avoid trying to bring back delivery(ies) for next day shipment.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered packages to customer doorsteps and business offices.
- Adhered to safe lifting techniques to avoid injuries.
- Carried from Small to X-Large heavy Overflow boxes from delivery vehicle to areas designated by customers.
- Evaluated products for damage prior to drop-off and documented reasons for returns.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Read maps, followed oral and written instructions and used GPS technology to make deliveries.
- Fostered positive working relationships with regular customers.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
Cabin Cleaner
U.S. Aviation Services
Las Vegas, Nevada
04.2021 - 05.2021
- Safely used chemicals and other cleaning equipment.
- Maintained, cleaned and sanitized interior of aircraft, including picking up and throwing left behind trash, organized seatbelts, cleaned and sanitized armrests, trays, seats, and seatbelts in a timely manner. When finished, put all trays back in place.
- Monday, Thursday, and Sunday scheduled for 15 aircraft cleaning, and Tuesday and Wednesday scheduled for 9 aircraft cleaning.
Field Organizer Coordinator
Florida Democratic Party
Las Vegas, Nevada
09.2020 - 11.2020
- Identified community organizations and leaders to establish and nurture relationships to help build awareness and win reforms for public.
- Collaborated with organizational leadership to assess objectives and develop implementation plans.
- Recruited and trained volunteers to handle field phone calling functions.
- Wrote E-mails, promoted events via social media and drafted English and Spanish phone scripts to recruit volunteers.
- Fostered collaborative efforts to schedule, host and facilitate events and identify further opportunities to reach members of Port St Lucie, Florida community.
- Transcribed data and organized VoteBuilder (VAN) to record pledges, phone calls and online Zoom trainings for active volunteers.
- Working from home, used Zoom to speak and train with many volunteers by sharing screen and going through Powerpoint Slides, and using YouTube videos on how to use Dialer (ThruTalk).
- Persuade many Undecided voters before November 4th, 2020 upcoming elections.
- Very good working with VoteBuilder, Dialer, Texting bank (ThruText), creating Events for volunteers to sign up and follow up on Mobilize, and inputting online data.
Nevada Community Organizer
Tom Steyer 2020 Presidential Campaign
Las Vegas, Nevada
01.2020 - 03.2020
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Developed team communications and information for volunteer meetings.
- Worked with volunteers to understand requirements and provide exceptional service and volunteer to help us do phone calls or do door-to-door with our neighbors.
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
- Participated on canvass walks and phone banking session on a daily basis.
- Participated on very first ever Nevada Caucus February 22, 2020.
- Deployed to Palmdale, California to continue work job for Tom Steyer since February 26, 2020.
Cashier Associate
Dollar Tree
Las Vegas, Nevada
06.2019 - 01.2020
- Counted cash in register drawer at beginning and end of shift.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Operated cash register for cash, check and credit card transactions with [100]% accuracy
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
- Worked closely with [Cashier] to solve problems and handle customer concerns
- Requested official identification for [Lighters, Matches, Fix-All Glue, Medication] purchases and verified details, consistently meeting strict legal standards of underage sales
- Served needs of more than [100] customers in busy [Weekend Cashiering] environment
- Answered questions about store policies and concerns to support positive customer experiences
Cashier Sales Associate
Party USA
Las Vegas, Nevada
03.2019 - 04.2019
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Calculated change, accepted declining balance cards and other acceptable forms of payment, and issued receipts to customers
- Quickly and accurately counted drawers at start and end of each shift
- Interacted with customers and resolved customer complaints with friendly, service-oriented support
- Assisted customers with locating and choosing merchandise in any store department
- Assisted customers by answering questions and fulfilling requests
- Checked prices for customers and processed items sold by scanning bar codes
- Managed about 20 balloons for customers and decorated them as asked
- Also worked as balloon organizer
Waiter
La Hacienda Mexican Restaurant
Las Vegas, Nevada
08.2013 - 05.2015
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Loaded trays with accessories, including eating utensils, napkins and condiments.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Worked weekends as taco stand placing orders for more than 20 customers
Education
High School Diploma -
Sunrise Mountain High School
Las Vegas, NVSkills
- Safe driver training
- Help new drivers and explain as much as can on first day deliveries and what is to be expected
- Map reading and navigation skills
- Vehicle inspections
- Report every van issue for proper safe driving the next day
- Advanced planning
- Carry notebook for organization on taking care of timed businesses and delivery area that will be delivered as to avoid bringing deliveries back by end of timed shift
- GPS and route planning
- Customer Response
- Following all customer notes as to ensure positive delivery feedbacks
- Fluent in English and Spanish - speak both with customers, Lead Driver relies on my help for drivers that are non fluent in Spanish
- Answer all customer questions with most bestest and understandable response
Accomplishments
4 Driver of the month paper recognition, and 1 Peak Season 2023 trophy award recognition.
Certification
4 awards presented from Driver of the Month, including for 2023 Peak Season award.
Timeline
Amazon Delivery Driver
Orion Pax
01.2025 - Current
Amazon Delivery Driver
Last Mile Driver Support Partner
08.2021 - 01.2025
Cabin Cleaner
U.S. Aviation Services
04.2021 - 05.2021
Field Organizer Coordinator
Florida Democratic Party
09.2020 - 11.2020
Nevada Community Organizer
Tom Steyer 2020 Presidential Campaign
01.2020 - 03.2020
Cashier Associate
Dollar Tree
06.2019 - 01.2020
Cashier Sales Associate
Party USA
03.2019 - 04.2019
Waiter
La Hacienda Mexican Restaurant
08.2013 - 05.2015
High School Diploma -
Sunrise Mountain High School