Ariana Rios
Waretown
Summary
Approachable individual with excellent communication, problem-solving, and organizational skills. Passionate about helping others succeed with proven track record in developing successful mentoring relationships with clients. Able to adapt to changing priorities and maintain a positive attitude and strong work ethic.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Residential Counselor
SERV Behavioral Health System
04.2025 - Current
- Facilitated therapeutic activities to promote emotional and social development in residents.
- Collaborated with multidisciplinary teams to create individualized care plans for clients.
- Monitored resident behavior and provided crisis intervention as needed to ensure safety.
- Trained and mentored new staff on best practices in residential counseling and support services.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
- Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
- Monitored and documented client progress toward meeting goals and objectives.
Server/Bartender
Olive Garden
04.2022 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and loyalty.
- Managed table assignments and coordinated with kitchen staff to optimize food delivery efficiency.
- Resolved guest complaints swiftly, enhancing overall dining experience and maintaining positive atmosphere.
- Upsold menu specials and beverages effectively, contributing to increased sales revenue for the restaurant.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Overnight youth counselor
Ocean’s Harbor House
01.2022 - 01.2023
- Performing client intakes, assists in emergency screening and intake activities, provides crisis intervention services, supervises residents, conducts daily med logs, administers medication and calls in refills, completes daily data entry and ensures home is maintained, provides weekly inventories.
Front End/Cashier/ Shop From Home
Shoprite
01.2018 - 09.2021
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained clean and organized checkout area to promote a welcoming environment.
- Resolved customer complaints promptly, fostering trust and loyalty among patrons.
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
Waitress/Hostess
Mar Mar Restaurant
07.2018 - 08.2019
- Responsibilities involved greeting and seating customers, taking orders, serving food/drinks, cleaning/preparing tables, operating cash register.
Education
Bachelor of Science - Psychology
Kean University
Union, NJ09-2026
Associates Degree - Psychology
Ocean County College
Toms River, NJ01.2024
High School - Carpentry
Ralph R. McKee Career and Technical High School
Staten Island, NY01.2015
Skills
- Adaptability
- Time management
- Teamwork and collaboration
- Customer service excellence
- Safety management
- Problem solving
- Patient education
- Crisis intervention
- Self-motivated
- Positive attitude
- Empathetic communication
- Problem-solving
Certification
- QBS Safety Care: De-escalation, Crisis Intervention, Crisis Prevention
- American Red Cross: Adult first aid/CPR/AED
- OSHA 10
Timeline
Residential Counselor
SERV Behavioral Health System
04.2025 - Current
Server/Bartender
Olive Garden
04.2022 - Current
Overnight youth counselor
Ocean’s Harbor House
01.2022 - 01.2023
Waitress/Hostess
Mar Mar Restaurant
07.2018 - 08.2019
Front End/Cashier/ Shop From Home
Shoprite
01.2018 - 09.2021
High School - Carpentry
Ralph R. McKee Career and Technical High School
Bachelor of Science - Psychology
Kean University
Associates Degree - Psychology
Ocean County College
AWARDS AND ACHIEVEMENTS
Completion of Carpentry, Associates Degree, Volunteer work, Sales contest winner.
OBJECTIVE
I would like to further my work experience and education working with a larger more diversified company with room for advancement.