Ariana Rivera
Lockport
Summary
Dedicated Service Lane Coordinator with expertise in appointment scheduling, payment handling, and service coordination. Committed to enhancing customer experience and supporting team success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Lane Coordinator
Heinrich Chevrolet Corp.
Lockport
10.2024 - 02.2026
- Coordinated service appointments, ensuring timely vehicle maintenance for customer satisfaction.
- Guided employees in resolving complex problems, enhancing team efficiency.
- Handled cash, credit, and digital payments securely.
- Assisted customers with product inquiries, providing tailored recommendations to meet their needs.
- Greeted customers and addressed their needs in a professional manner.
- Closed internal and customer repair orders through CDK system.
- Processed warranty and extended warranty claims
Sandwich Artist
SUBWAY®Restaurants
Lockport
06.2022 - 06.2023
- Trained new staff on sandwich-making techniques to ensure consistency and quality in customer orders.
- Managed cash register and processed customer transactions accurately to enhance service speed.
- Ensured cleanliness and organization of workstations and dining areas to promote a welcoming environment.
- Warmly greeted visitors to promote great customer service and a positive ordering experience.
- Completed opening, closing, and shift change tasks by following company guidelines.
Volunteer Traffic Director
Keltic Festival
Lockport
09.2023 - 09.2023
- Coordinated traffic flow during events to enhance visitor experience and safety.
- Trained volunteers on traffic direction and safety protocols for efficient operations.
- Wore protective and reflective gear regularly.
Education
High School Diploma -
Lockport High School
Lockport, NY06-2024
Automotive Technology
Orleans Niagara BOCES
Medina, NY06-2024
Skills
- Service coordination
- Appointment scheduling
- Customer inquiries
- Payment handling
- Warranty processing
- CDK software
- Conflict resolution
- Attention to detail
- Adaptability and flexibility
- Clear communication
Certification
AUTOMOTIVE SERVICE EXCELLENCE- MAINTENANCE AND LIGHT REPAIR
Timeline
Service Lane Coordinator
Heinrich Chevrolet Corp.
10.2024 - 02.2026
Volunteer Traffic Director
Keltic Festival
09.2023 - 09.2023
Sandwich Artist
SUBWAY®Restaurants
06.2022 - 06.2023
High School Diploma -
Lockport High School
Automotive Technology
Orleans Niagara BOCES