Ariana Rutledge
Rochester
Summary
Results-driven Business Account Representative with a strong foundation in medical billing and claim resolution. Known for excellent communication skills, attention to detail, and a commitment to resolving customer inquiries. Prepared to enhance billing processes and improve patient satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Business Account Representative
Rochester Regional Health System
rochester
10.2023 - Current
- Collaborated with healthcare teams to effectively address patient needs.
- Managed billing issues following claim denials or rejections.
- Processed bills for patients in a timely manner.
- Resolved medical claims related to provider payments.
- Handled workers' compensation claims efficiently.
- Executed professional medical billing for Excellus BCBS.
- Addressed denials and rejections in OB/GYN medical billing.
Crew Member
Wendys
Rochester
06.2017 - 10.2023
- Prepared food items following proper recipes and safety guidelines.
- Operated kitchen equipment and maintained cleanliness standards.
- Assisted customers with orders and answered inquiries courteously.
- Collaborated with team members to ensure efficient service flow.
- Stocked supplies and organized inventory in designated areas.
- Handled cash transactions accurately at the register.
- Adhered to health regulations while maintaining a clean workspace.
- Supported training of new crew members on operational procedures.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Resolved customer complaints in a professional manner.
Customer Service Representative
Spectrum Mobile
rochester
10.2022 - 01.2023
- Resolved billing discrepancies and account concerns efficiently.
- Documented customer interactions in the database accurately.
- Guided customers through setup and troubleshooting processes.
- Assisted customers with product inquiries and service issues.
- Maintained knowledge of current promotions and services offered.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Certificate - Medical Coding And Billing
Bryant And Stratton
Rochester, NY04-2023
Associate of Science - Math And Science
Corning Community College
Corning, NY05-2018
High School Diploma -
Gates Chili High School
Rochester, NY06-2015
Skills
- Medical billing
- Claim resolution
- Patient account management
- Billing compliance
- Effective communication
- Time management
- Problem solving
- Attention to detail
- Decision-making
- Multitasking capacity
- Billing procedures
- Telephone etiquette
- Clear communication
- Basic mathematics
- Documentation and recordkeeping
- Cash handling
- Kitchen equipment operation
- Quick learner
- Cleaning and sanitizing
- Safe food handling
- Health regulations
- Disinfection techniques
Certification
CCA certification
Timeline
Business Account Representative
Rochester Regional Health System
10.2023 - Current
Customer Service Representative
Spectrum Mobile
10.2022 - 01.2023
Crew Member
Wendys
06.2017 - 10.2023
Certificate - Medical Coding And Billing
Bryant And Stratton
Associate of Science - Math And Science
Corning Community College
High School Diploma -
Gates Chili High School