Bailey Knudson
Alexander,AR
Summary
Detail-oriented professional with experience in retail sales and office administration. Skilled in organizing merchandise, managing inventory, and supporting team operations. Proficient in data entry, file management, and maintaining supply rooms. Demonstrates strong organizational abilities and adaptability in both customer-facing and administrative environments.
Overview
11
11
years of professional experience
Work History
Business Account Representative
Ritter Communications
Jonesboro, AR
02.2023 - 09.2026
- Provided customer service by assisting customers with new service requests, billing inquiries, repair issues and account changes.
- Anticipated client needs and proposed alternative technical solutions.
- Demonstrated effective time management by prioritizing daily work activities.
- Boosted client satisfaction by effectively managing business accounts and addressing inquiries in a timely manner.
- Responsible for entering all customer billing information into billing software.
- Collaborated with cross-functional teams to ensure seamless service delivery for clients and improving overall satisfaction levels.
- Consulted with management on strategic planning initiatives aimed at improving overall account management practices.
Customer Service Representative
American Express
Little Rock, AR
02.2019 - 02.2023
- Handled incoming and outgoing phone calls. Collaborated with a special team to resolve customer account issues and liaised with banking operations for effective solutions.
- Executed high volume ACH, wire, and large fund transfers, ensuring accuracy and compliance with banking protocols.
- Assisted customers with online navigation, including how to process ACH transfers, link new external accounts, and re-title accounts into the name of Trust.
Sales Associate
Old Navy
Little Rock, AR
10.2015 - 02.2019
- Organized and arranged merchandise to create an inviting store appearance and enhance customer shopping experience.
- Restocked supplies promptly to ensure product availability and reduce stockouts.
- Supported daily operations by assisting managers and sales clerks with various tasks, contributing to exceptional customer service.
Education
Associates of Arts Degree -
Pulaski Technical College
Little Rock, AR05-2015
Skills
- Updating customer accounts
- Computer literacy
- Data entry skills
- Technical aptitude
- Work planning
- Customer account updates
- Attention to detail
- Billing software management
- Work planning
- Teamwork and collaboration
- Strategic planning
- Adaptability and flexibility
- Telephone etiquette
- Goal setting
- Process optimization
- Computer literacy
- Pleasant telephone demeanor
Additional information
- SKILLS
- Listening
- Logical Thinking
- Meeting Deadlines
- Monetary Collection
- Negotiation
- Reading Volumes
- Updating Files
Personal Information
- Title: Sales Associate - Old Navy
- Work Permit: Authorized to work in the US for any employer
Timeline
Business Account Representative
Ritter Communications
02.2023 - 09.2026
Customer Service Representative
American Express
02.2019 - 02.2023
Sales Associate
Old Navy
10.2015 - 02.2019
Associates of Arts Degree -
Pulaski Technical College