Ariana Sehorn
Fairview,OR
Summary
Results-oriented Support Services Coordinator experienced in client support and service delivery. Achieved high levels of client satisfaction through effective problem-solving and communication skills. Focused on fostering team collaboration and adaptability in response to changing client needs.
Overview
10
10
years of professional experience
Work History
Global Horizontal Support Coordinator
Trimble Inc
Portland, OR
10.2020 - Current
- Coordinated customer support cases, prioritizing escalations and ensuring timely resolution across service teams.
- Managed ticket workflows in CRM systems, maintaining accurate records and status updates.
- Collaborated with engineering, sales, and operations to resolve complex customer issues.
- Reviewed support requests for completeness, reducing rework and improving case handoff quality.
- Guided customers through product information, troubleshooting, and account-related inquiries.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
Field Scheduling Specialist
Mobile Technology Inc
10.2018 - 06.2020
- Coordinated complex calendars, aligning appointments, resources, and staffing needs across departments.
- Managed scheduling software to update availability, prevent conflicts, and maintain accurate records.
- Communicated schedule changes promptly to management, reducing missed appointments and coverage gaps.
- Streamlined communication between departments by serving as a liaison for scheduling-related inquiries and concerns.
- Analyzed workload patterns to optimize scheduling workflows and improve resource allocation.
- Monitored schedule accuracy, correcting errors and ensuring consistent documentation across records.
Team Supervisor
Aries Apparel
01.2018 - 10.2018
- Supervised daily team workflow to maintain productivity, quality, and service standards.
- Coordinated staffing schedules and coverage to support smooth shift operations.
- Trained associates on procedures, safety practices, and performance expectations.
- Reviewed work output for accuracy, consistency, and compliance with company standards.
- Supported inventory control, stock organization, and merchandise presentation across assigned areas.
- Coached team members on accountability, communication, and efficient task execution.
Receptionist/Marketing Coordinator
Nick Rinard Physical Therapy
09.2016 - 01.2018
- Managed patient check-in, check-out, and scheduling workflows to maintain smooth front desk operations.
- Coordinated appointment calendars, cancellations, and rescheduling to optimize clinic flow and reduce gaps.
- Verified insurance details, collected paperwork, and maintained accurate patient records for compliance.
- Answered multi-line phones, routed inquiries, and provided clear service information to patients and callers.
- Resolved scheduling conflicts and patient concerns promptly to support consistent service delivery.
- Maintained confidential records, organized intake forms, and supported daily administrative office tasks.
Education
Associates of Art Oregon Transfer Degree (AAOT) -
Portland Community College
Portland01-2015
High School Diploma -
Aloha High School
Beaverton, OR01-2014
Skills
- 10 years of customer service experience
- Microsoft Office proficiency
- Appointment scheduling
- CRM management experience
- Documentation and recordkeeping
- Effective phone and email communication skills
- Attention to detail
- Cross-training experience
- Ability to train team members effectively
Timeline
Global Horizontal Support Coordinator
Trimble Inc
10.2020 - Current
Field Scheduling Specialist
Mobile Technology Inc
10.2018 - 06.2020
Team Supervisor
Aries Apparel
01.2018 - 10.2018
Receptionist/Marketing Coordinator
Nick Rinard Physical Therapy
09.2016 - 01.2018
Associates of Art Oregon Transfer Degree (AAOT) -
Portland Community College
High School Diploma -
Aloha High School