Christina Held
Redding,CA
Summary
Responsive Appointment Coordinator with exceptional computer aptitude and telephone etiquette. Successful at answering a constant flow of calls. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
6
6
years of professional experience
Work History
Appointment Coordinator
Dr. Blasingame DDS MD
07.2023 - Current
- Greet incoming visitors and patients professionally and provide friendly, knowledgeable assistance.
- Call and schedule appointments for patients. Assess patient needs and respond to emails and calls.
- Resolve issues through active listening and open-ended questioning, deescalating major problems.
- Maintain confidentiality of information regarding clients and company.
- Provide clerical support to company employees by copying, faxing, and filing documents.
- Operate multi-line telephone system to answer and direct high volume of calls.
- Handle assignments independently with good judgment and critical thinking skills.
- Collect payments, process transactions, and update relevant patient records.
Front Manager
Goodtimes Pizza
09.2017 - 06.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity.
- Trained team members in successful strategies to meet operational and sales targets.
- Coached employees and trained on methods for handling various aspects of sales and complicated issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Collaborated with upper management to improve customer service processes and support structures.
Education
High School Diploma -
Foothill High School
Palo Cedro, CASome College (No Degree) - Business Communications
Shasta College
Redding, CASkills
- Computer Proficiency- Email, Microsoft Office, typing 60 WPM, data entry, Google, Canva, Marketing, Calendar Software, Filing Documents, Updating Patient Records
- 10 years of Customer Service Experience
- Clerical and Administration Support
- Coordinate Schedules, Credit Card Payments and Invoice Processing
- Customer Service Management
- Multi-Line Telephone Experience and Professional Demeanor, Active Listening, Documenting Calls
Timeline
Appointment Coordinator
Dr. Blasingame DDS MD
07.2023 - Current
Front Manager
Goodtimes Pizza
09.2017 - 06.2023
High School Diploma -
Foothill High School
Some College (No Degree) - Business Communications
Shasta College
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