Ariana Shay
Aurora,CO
Summary
Hardworking, organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Devoted to giving every customer a positive and memorable experience. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Petroleum Concierge
K&G Petroleum
Littleton, CO
09.2020 - 01.2022
- Customer service oriented with an ability to work in a fast paced ever changing environment often without supervision
- Stocked shelves with new and existing products and maintained a healthy level of products in the store.
- Cleaned and maintained a well kept working area, ensuring that the store was safe and healthy to be in and around.
- Was accountable for all ID Checks when patrons purchased items requiring such a check
- Responsible for closing the store at end of shift without supervision and ensuring the store was locked and secure at end of shift
- Accountable for cash handling and end of day/shift balance
- Trained on safe practices when working in and around large equipment such as the attached car wash. Had to assist on many occasions with stuck vehicles and frustrated patrons. Also trained on safety protocol if a gas leak or fire were to come about
Bartender/Restaurant Server
Bubbas 33
Aurora, CO
01.2018 - 05.2019
- Excellent personalized customer service "Received many emails addressed to the company regarding my personable service". This resulted in numerous patrons requesting me specifically.
- Adapted team strategies to assist in my co-workers duties while also maintaining my own duties at a professional level
- Acute preparation skills - Familiarized myself with menus, specials and on script/ off script practices to ensure engagement on a consistent basis.
- TIPS certification earned. This gave me the knowledge needed to make and serve alcoholic beverages while observing all regulations and requirements that accompany such a position
Point of Sale Supervisor
Cost Plus World Market, Inc
Denver, CO
07.2014 - 09.2017
- Maintained a routine to ensure my own and my team members success in operations
- Held a leadership position in which my primary responsibility was to promote sales throughout the store
- Coached team members on communication strategies to engage patrons, promoting sales
- Stayed updated with product information and promotions to ensure prompt answering of questions or concerns
- Responsible for driving and maintaining the store wide customer experience
Script Supervisor/Assistant Director
Fusion Factory Films
Arvada, CO
09.2012 - 06.2014
- Worked with and for my Father. Learned the ins and outs of the industry. Also learned that this is not my chosen profession, thus I did not continue to pursue it
- Detail oriented work by aligning audio and visual cues with the written script
- Reviewed scenes to determine pacing and continuity and trimmed shots to fit with content.
- Managed prop placement between scenes to maintain continuity throughout film.
- Identified any potential continuity errors before they occurred on set.
- Marked frames where particular shot or piece of sound is to begin or end.
- Checked footage against script supervisor's notes to verify accuracy after completion of a take.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Collaborated with others to discuss new opportunities.
Barista
Starbucks
Lakewood, CO
09.2011 - 09.2012
- Described menu items to customers and suggested appealing products.
- Sliced fruits, vegetables and meats for use in food service.
- Operated cash registers to process customer payments.
- Created complex, hand-crafted beverages based upon customer preferences.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Stocked shelves with ingredients needed to make coffee drinks.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
House Cleaner/Housekeeper
Kastle Kleaning
Aurora, CO
08.2010 - 07.2011
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Interacted pleasantly with clients and guests when performing daily duties.
- Maintained and organized cleaning supplies stock.
- Checked supplies inventory regularly to ensure adequate levels are available at all times.
- Used cleaning chemicals following proper guidelines.
- Assisted customers in selecting appropriate cleaning products for specific tasks.
- Waxed and polished wood furnishings to restore faded appearance.
- Operated in-house and portable vacuums to remove dust and debris from hardwood floors, carpets and upholstery.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Swept and damp-mopped private stairways and hallways.
Education
High School Diploma -
Columbine High School
Littleton, CO05-2011
Skills
- Volunteered with Pegasus Center - Equine Animal Therapy pertaining to children with special needs and disabilities
- Volunteered for 4 Paws for Ability - Provide service dogs for children
- Involved in a project called Inside/Outside/South/North The project was overseen by Museo de las Americas, where local kids communicated with children in Portugal using art as a form of communication in place of speech
- Cash Handling
- Customer Service
- Conflict Resolution
- Guest Experiences
- Training and Mentoring
- Hospitality
References
References available upon request.
Timeline
Petroleum Concierge
K&G Petroleum
09.2020 - 01.2022
Bartender/Restaurant Server
Bubbas 33
01.2018 - 05.2019
Point of Sale Supervisor
Cost Plus World Market, Inc
07.2014 - 09.2017
Script Supervisor/Assistant Director
Fusion Factory Films
09.2012 - 06.2014
Barista
Starbucks
09.2011 - 09.2012
House Cleaner/Housekeeper
Kastle Kleaning
08.2010 - 07.2011
High School Diploma -
Columbine High School