Ariana Stephenson
Chapel Hill,NC
Summary
Motivated server and bartender with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable and successful at providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
4
4
years of professional experience
Work History
Bartender/Server
The Penguin Restaurant & Bar
11.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server/Bartender/Server Trainer
Hickory Tavern
02.2021 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
Server/Lead Server Trainer
South Main Kitchen And Tavern
11.2019 - 07.2021
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
Server
Four Corners
10.2020 - 02.2021
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Bachelor of Science - Biology B.S. And Music B.A.
University of North Carolina At Chapel Hill
Chapel Hill, NC05.2024
Skills
- To-Go Order Preparation
- Sales Expertise
- Suggestive Selling
- Food and Beverage Pairings
- Food Sales and Promotion
- High-Volume Dining
- Food Preparation and Safety
- Dining Customer Service
Timeline
Bartender/Server
The Penguin Restaurant & Bar
11.2022 - Current
Server/Bartender/Server Trainer
Hickory Tavern
02.2021 - 08.2023
Server
Four Corners
10.2020 - 02.2021
Server/Lead Server Trainer
South Main Kitchen And Tavern
11.2019 - 07.2021
Bachelor of Science - Biology B.S. And Music B.A.
University of North Carolina At Chapel Hill