ARIANA SUASTE
Mission,TX
Summary
Results-driven professional with a history of enhancing productivity and achieving business objectives. Expertise in balancing team performance with customer service goals through effective collaboration. Strong leadership and organizational skills support streamlined operations and foster team engagement.
Overview
10
10
years of professional experience
Work History
Manager
Wings And Rings
Palmview, Tx
01.2025 - Current
- Managed daily operations to ensure smooth workflow in fast-paced restaurant environment.
- Trained and mentored staff, enhancing service quality and operational efficiency.
- Coordinated team schedules to ensure optimal staffing during peak hours.
- Implemented training programs for new employees to enhance skills and performance.
- Monitored staff performance, addressing issues proactively for continuous improvement.
- Oversaw inventory management, maintaining optimal stock levels and minimizing waste.
- Developed standard operating procedures to streamline processes and enhance consistency.
- Resolved customer complaints promptly, maintaining high customer satisfaction.
Assistant Manager
WINGSTOP
01.2021 - 01.2023
- Provided customer support by addressing inquiries and resolving issues to enhance customer satisfaction
- Managed inventory levels through regular stock checks and timely ordering of supplies to meet demand
- Maintained cash balance to ensure accurate financial records
Customer Service Representative
MAXIMUS
11.2018 - 09.2020
- Managed inbound customer calls to address inquiries and provide solutions
- Delivered customer service support by assisting clients with product-related issues
- Responded to questions and resolved problems to enhance customer satisfaction
- Providing Products/Services Information
Customer Service Representative
SIEMPRE
03.2016 - 09.2018
- Provided customer support by addressing inquiries and resolving issues, enhancing customer experience.
- Maintained accurate cash balance, ensuring smooth transactions.
- Organized and cleaned workspace to promote positive customer interactions.
Education
DIPLOMA -
JUAREZ-LINCOLN HIGH SCHOOL
Mission, TX06-2014
Skills
- Inventory control
- Team scheduling
- Financial oversight
- Employee performance management
- Staff development
- Promotional planning
- Sales oversight
- Customer management
- Schedule preparation
- Problem solving
- Leadership management
- Effective communication
- Organizational abilities
- Continuous learning
- Active listening
- Accountability
Timeline
Manager
Wings And Rings
01.2025 - Current
Assistant Manager
WINGSTOP
01.2021 - 01.2023
Customer Service Representative
MAXIMUS
11.2018 - 09.2020
Customer Service Representative
SIEMPRE
03.2016 - 09.2018
DIPLOMA -
JUAREZ-LINCOLN HIGH SCHOOL