Michelle Amoroso
Ojo's Loco's
Grand Prairie,TX
30
Years of experience
General Manager with a record of driving 200% sales growth at Frankie’s Sports Bar & Grill through process improvement, strategic operations, and staff training. Skilled in inventory control and payroll processing to support accurate forecasting and cost management. Focused on operational efficiency and consistent customer engagement.
Work History
Manager
- Returned to Clicks, rehired as assistant manager.
- Boosted sales by 50% during low-volume days through targeted promotions.
- Coordinated employee shifts to enhance operational efficiency.
- Managed inventory levels to ensure consistent product availability for customers.
- Coordinated ordering of inventory to meet customer demand.
- Handled payroll duties to guarantee accurate and prompt staff compensation.
- Processed payroll for staff to ensure timely payments.
- Analyzed P&L reports to identify trends and areas for improvement.
- Training of wait and bar staff.
General manager
5 Months- Doubled sales by launching targeted marketing strategies within two months.
- Increased bottom line by implementing cost-saving measures within two weeks.
- Developed promotions that attracted customers and boosted sales performance.
- Managed inventory control processes to maintain stock levels
- Managed scheduling to ensure coverage during peak hours
- Administered payroll management to ensure timely payments
- Developed checklist to streamline tasks
- Performed data entry in QuickBooks for financial records
- Prepared tax documents for compliance and reporting
- Developed daily specials to enhance menu offerings
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Manager
1 Year 3 Months- Ensured compliance with corporate standards and procedures
- Oversaw inventory management to guarantee stock availability
- Streamlined supply ordering process to fulfill operational needs
- Conducted employee training sessions to improve skills
- Processed payroll for employees on a biweekly basis
- Scheduling
- Accounts Payable/ Accounts receiving.
- Local Store Marketing
- Increase Service on the floor
Manager
9 Months- Managed inventory levels to optimize product availability and reduce stockouts
- Managed accounts payable and receivable processes for financial accuracy
- Facilitated employee training to improve skill sets and enhance team effectiveness
- Executed local marketing initiatives to increase customer engagement and foot traffic
- Maintained corporate standards and procedures
- Facilitated ordering process to maintain inventory supply
- Processed payroll for employees in a timely manner
- Scheduling
- Increase Service on the floor
General Manager
2 Years 6 Months- Designed marketing promotions that attracted new customers and increased sales.
- Enhanced customer service experience during peak hours to boost satisfaction.
- Facilitated training programs to enhance staff skills
- Handled scheduling of staff shifts to meet business needs
- Managed payroll to ensure timely employee payments
- Implemented inventory system to streamline stock management.
- Ordered inventory and supplies to maintain stock levels.
- Created new food menu
General Manager
2 Years 5 Months- Increased sales by 57% within three months through effective promotions and customer engagement.
- Implemented inventory system to enhance product tracking and availability.
- Managed ordering process to ensure product availability
- Organized scheduling of shifts to meet business needs
- Managed payroll submissions, ensuring accuracy and timely payments.
- Developed checklists to ensure workflow efficiency
- Conducted training sessions for new hires
- Increase Service on the floor
General manager
1 Year 5 Months- Executed promotional strategies to increase product visibility and drive customer engagement.
- Developed daily specials to boost customer interest and enhance sales.
- Implemented inventory system to streamline stock management.
- Executed ordering of supplies to maintain inventory levels
- Developed checklist to ensure operational efficiency
- Processed payroll for employees on a monthly basis
- Prepared tax documents to ensure compliance with regulations
- Accounts Payable/ Accounts receiving
- Created New Food menu
Assistant manager.
4 Years 9 Months- Returned to Clicks and resumed role as Assistant Manager.
- Increased sales 50% on low-volume days through targeted promotions.
- Coordinated staff schedules to maintain adequate coverage.
- Handled payroll processing for timely, accurate employee pay.
- Managed payroll records to keep employee data accurate.
- Monitored inventory levels to keep stock available.
- Reviewed profit and loss statements to assess financial performance and guide decisions.
- Checked cost of goods to support pricing choices.
- Led training sessions for wait and bar staff.
Assistant General Manager
3 Years- Annual Sales Volume: $3.9 Million
- Increased Sales by 200% at the Lewisville Location since 2011 by completely restructuring operations, employee performance, and food quality standards and via local store marketing
- Opened Fort Worth location; hired and trained 60 employees, establishing a strong operational foundation.
- Revitalized one failing location by re-staffing and implementing stronger employee training
- Developed "Happy Hour Program," significantly boosting store guest count and enhancing customer engagement.
- Improved employee efficiency by creating and implementing a weekly operations sheet
- Food Cost maintained at 29% via focused inventory practices.
- Labor Cost maintained at 30% through strategic scheduling
General Manager
13 Years 2 Months- Annual Sales Volume: $1 Million
- Increased Sales from $5,000 to $14,000 per week within 6 months
- Promoted to General Manager in 04/1999
- Trained and mentored managers across multiple locations, enhancing regional leadership capabilities
- Opened new location in Memphis, TN, contributing to overall business expansion
- Hired as server; promoted to assistant manager within 2 weeks due to exceptional performance
- (Reason for leaving: Location closed.)
- Managed company website content and updates
Bar Manager
1 Year 7 Months- Promoted from bartender to Bar Manager within 2 months due to strong performance.
- Trained and developed bar staff to enhance service quality and teamwork.
- Managed annual sales volume of $2 million through effective client relationships and marketing strategies.
- (Reason for leaving: Recruited by Click Billiards management.)
Education
High School Diploma
Skills
Payroll and P&L management
Financial reconciliation
Cost control
Inventory oversight
Staff scheduling
Inventory control
Staff scheduling
Timeline
Manager
Ojo's Loco's
07.2025 - 10.2026Read More
Manager
Twin Peaks
10.2024 - 07.2025Read More
General Manager
The Porch Patio Bar and Kitchen
03.2022 - 09.2024Read More
General Manager
Big's Bar and Grill
10.2019 - 03.2022Read More
Manager
Clicks Billiards (Speeds)
05.2018 - 05.2018Read More
General manager
RZ'S Sports Bar and Grill
05.2018 - 10.2019Read More
General manager
RZ'S Sports Bar and Grill
12.2017 - 05.2018Read More
Assistant manager.
CLICKS Billiards
01.2014 - 10.2018Read More
Assistant General Manager
Frankie's Sports Bar & Grill
01.2011 - 01.2014Read More
General Manager
Click Billiards
10.1997 - 12.2010Read More
Bar Manager
Desperado's
06.1996 - 01.1998Read More
Springtown High School
High School Diploma
Read More