ARIANA THOMPSON
Dayton,OH
Summary
Versatile professional with a strong foundation in customer service, project management, and compliance. Expertise in leading teams, implementing protocols, and optimizing logistics ensures consistent delivery of exceptional service in high-stakes environments.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Front End Manager
Forman Mills
Baltimore, Maryland
2025.02 - Current
General Manager/Members Services
Planet Fitness Club #7830
Baltimore, USA
2023.02 - 2024.10
Casino Poker Host
Live! Casino & Hotel Maryland
Hanover, USA
2019.03 - 2022.06
Casino Poker Host/Dining Room Host
SugarHouse Casino
Philadelphia, USA
2016.03 - 2019.03
Customer Service Representative
Teletech Paducah
Paducah, USA
2014.11 - 2015.06
Customer Service Representative/Dual System Associate
LYNX Services
Paducah, USA
2013.11 - 2014.10
Education
High School Diploma -
Bowie Christina School
Bowie, MDBowie, MD
Skills
- Inventory and invoice management
- Inventory control
- Team coordination
- Staff training
- Team leadership
- Customer service
- Record keeping
- Sales reporting
- Software proficiency
- Conflict resolution
- Communication
- Customer privacy
Certification
- HIPAA Certified Customer Line Operator, Teletech Paducah, Paducah, KY
- Class C Drivers' License, Maryland Department of Transportation, Glen Burnie, MD
- High School Diploma, Bowie Christina School, Bowie, MD
Administrative Leadership Summary
Highly skilled and conscientious leader with a strong training, logistics, interpersonal, and serving emphasis; over 12 years' experience with front desk operations, training, personnel management, customer service, and unique protocol implementation in varied high-stakes environments. Extensive experience in providing support to various teams, leading communications, efforts, learning various software processing systems, data collection, fiscal reconciliation, conflict resolution, HIPAA compliance standards, dispatcher protocols, and coordinating schedules for personnel and venues.
Timeline
Front End Manager
Forman Mills
2025.02 - Current
General Manager/Members Services
Planet Fitness Club #7830
2023.02 - 2024.10
Casino Poker Host
Live! Casino & Hotel Maryland
2019.03 - 2022.06
Casino Poker Host/Dining Room Host
SugarHouse Casino
2016.03 - 2019.03
Customer Service Representative
Teletech Paducah
2014.11 - 2015.06
Customer Service Representative/Dual System Associate
LYNX Services
2013.11 - 2014.10
High School Diploma -
Bowie Christina School