Summary
Overview
Work History
Education
Skills
Certification
Administrative Leadership Summary
Timeline
Generic

ARIANA THOMPSON

Dayton,OH

Summary

Versatile professional with a strong foundation in customer service, project management, and compliance. Expertise in leading teams, implementing protocols, and optimizing logistics ensures consistent delivery of exceptional service in high-stakes environments.

Overview

1
1
Certification
13
13
years of professional experience

Work History

Front End Manager

Forman Mills
Baltimore, Maryland
02.2025 - Current

General Manager/Members Services

Planet Fitness Club #7830
Baltimore, USA
02.2023 - 10.2024

Casino Poker Host

Live! Casino & Hotel Maryland
Hanover, USA
03.2019 - 06.2022

Casino Poker Host/Dining Room Host

SugarHouse Casino
Philadelphia, USA
03.2016 - 03.2019

Customer Service Representative

Teletech Paducah
Paducah, USA
11.2014 - 06.2015

Customer Service Representative/Dual System Associate

LYNX Services
Paducah, USA
11.2013 - 10.2014

Education

High School Diploma -

Bowie Christina School
Bowie, MD
Bowie, MD

Skills

  • Inventory and invoice management
  • Inventory control
  • Team coordination
  • Staff training
  • Team leadership
  • Customer service
  • Record keeping
  • Sales reporting
  • Software proficiency
  • Conflict resolution
  • Communication
  • Customer privacy

Certification

  • HIPAA Certified Customer Line Operator, Teletech Paducah, Paducah, KY
  • Class C Drivers' License, Maryland Department of Transportation, Glen Burnie, MD
  • High School Diploma, Bowie Christina School, Bowie, MD

Administrative Leadership Summary

Highly skilled and conscientious leader with a strong training, logistics, interpersonal, and serving emphasis; over 12 years' experience with front desk operations, training, personnel management, customer service, and unique protocol implementation in varied high-stakes environments. Extensive experience in providing support to various teams, leading communications, efforts, learning various software processing systems, data collection, fiscal reconciliation, conflict resolution, HIPAA compliance standards, dispatcher protocols, and coordinating schedules for personnel and venues.

Timeline

Front End Manager

Forman Mills
02.2025 - Current

General Manager/Members Services

Planet Fitness Club #7830
02.2023 - 10.2024

Casino Poker Host

Live! Casino & Hotel Maryland
03.2019 - 06.2022

Casino Poker Host/Dining Room Host

SugarHouse Casino
03.2016 - 03.2019

Customer Service Representative

Teletech Paducah
11.2014 - 06.2015

Customer Service Representative/Dual System Associate

LYNX Services
11.2013 - 10.2014

High School Diploma -

Bowie Christina School
ARIANA THOMPSON