Carmen Alvarez
Dairy Queen Grill & Chill
Newalla,OK
1
Language
8
years of professional experience
Dynamic General Manager with a proven track record at Dairy Queen Grill & Chill, excelling in operations management and team leadership. Expert in inventory control and customer relations, consistently enhancing service quality and achieving operational goals. Recognized for effective problem resolution and fostering a motivated workforce to drive performance improvements.
Work History
Front End Manager
4 Years 10 Months- Directed daily restaurant operations, maintaining service speed, food quality, and guest satisfaction.
- Scheduled staff shifts to balance labor needs, peak traffic, and operational coverage.
- Monitored inventory levels and ordered supplies to prevent shortages and reduce waste.
- Trained crew members on drive-thru procedures, food safety, and POS system accuracy.
- Enforced sanitation standards and operational checklists to support compliance and consistency.
- Reviewed sales trends and labor costs to improve staffing decisions and store performance.
- Resolved guest concerns quickly, preserving service quality and supporting repeat business.
- Coordinated shift leaders and kitchen teams to maintain efficient workflow during rush periods.
General Manager
4 Years 2 Months- Directed daily restaurant operations, maintaining service speed, food quality, and guest satisfaction.
- Scheduled staff shifts to balance labor needs, peak traffic, and operational coverage.
- Monitored inventory levels and ordered supplies to prevent shortages and reduce waste.
- Trained crew members on drive-thru procedures, food safety, and POS system accuracy.
- Enforced sanitation standards and operational checklists to support compliance and consistency.
- Reviewed sales trends and labor costs to improve staffing decisions and store performance.
- Resolved guest concerns quickly, preserving service quality and supporting repeat business.
- Coordinated shift leaders and kitchen teams to maintain efficient workflow during rush periods.
Education
High School Diploma
Skills
Leadership and team building
Problem resolution
Operations management
Team player
Efficient multi-tasker
Effective leader
Time management
Training and coaching
Team leadership
Staff management
Customer relations
Training and development
Relationship building
Staff training
Inventory control
Customer relationship management
Goal setting
Employee scheduling
Verbal and written communication
P&L management
Motivation
Client relations
Labor cost controls
Customer retention
Vendor relationships
Project management
Consistently meet goals
Performance improvements
Exceptional interpersonal communication
Budget coordination
Risk management
Budget administration
Program administration
Project scope
Economic analysis
Succession planning
Community outreach
Budget allocation
Supply chain management
Distribution management
Change implementation
Languages
English Spanish
Native or Bilingual
Timeline
General Manager
Dairy Queen Grill & Chill
08.2022 - 10.2026Read More
Front End Manager
Walmart
08.2018 - 06.2023Read More
Notre Dame Catholic High School
High School Diploma
Read More