Ariana Valdovinos
Colorado Springs,CO
Summary
A reliable and focused team member with several months of success in leadership and staff supervision. Successful at encouraging improvements in customer relations and project management. I excel in communicating with employees to solve problems in a way that is time efficient. Passionate about learning new things.
Overview
4
4
years of professional experience
Work History
Customer Service Supervisor
Whole Food Market
Colorado Springs, CO
11.2023 - Current
- Monitored customer service performance metrics, such as IPM's.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Evaluated and authenticated returns, exchanges and voids.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Provided day-to-day leadership to cultivate environment that exemplified company values.
- Coordinated with other supervisors, combining group efforts to achieve goals.
Team Trainer
Whole Food Market
Colorado Springs, CO
10.2020 - Current
- Conducted team training sessions, providing instruction on effective communication and problem-solving techniques.
- Assessed progress of employees during training programs, providing feedback as needed.
- Created individual learning plans to address gaps in employee knowledge and skillsets.
- Recommended strategies for improving overall efficiency of the team's workflow processes.
- Provided guidance to team members on best practices in customer service.
- Maintained up-to-date knowledge of relevant practices used by the organization.
Education
High School Diploma -
Sand Creek High School
Colorado Springs, CO05-2016
Skills
- Work Prioritization
- Issue Resolution
- Time Management
- Attention to Detail
- Teamwork and Collaboration
- Dependable
Timeline
Customer Service Supervisor
Whole Food Market
11.2023 - Current
Team Trainer
Whole Food Market
10.2020 - Current
High School Diploma -
Sand Creek High School