Ariana Williams
Rosenberg,TX
Summary
Dynamic Crew Trainer at McDonald's with a proven track record in enhancing customer service and employee performance. Skilled in mentorship and safe food handling, I successfully boosted customer satisfaction ratings through effective communication and training initiatives, fostering a positive work environment that elevated team morale and productivity.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Crew Trainer
McDonald's
06.2023 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Mentored junior employees to improve performance, food safety, and customer service.
- Organized cross-training initiatives to promote versatility among team members and enhance overall productivity levels.
- Boosted customer satisfaction ratings by implementing effective communication techniques within crew.
- Fostered positive work environment, leading to increase in crew morale and productivity.
- Guided new trainers in developing effective training strategies, contributing to overall improvement of training program.
- Assessed training needs through regular observation and feedback collection, ensuring relevant and impactful learning experiences.
Education
Foster High School
4400 Farm To Market Rd 723, Richmond, TX 7747105.2025
Skills
- Customer service
- Employee training
- Cash handling
- Team leadership
- Workplace safety
- Great communication
- Active listening
- Decision-making
- Safe food handling
- Cleaning and sanitation
- Kitchen sanitation
- Role modeling
- Delegating work
- Product knowledge
- Mentorship
Certification
- Microsoft Office Specialist (MOS) - Excel
- Microsoft Office Specialist (MOS)
- PowerPoint
- Microsoft Office Specialist (MOS) - Word
Timeline
Crew Trainer
McDonald's
06.2023 - Current
Foster High School