Ariana Wiltenburg
VCA Animal Emergency Hospital Southeast
Houston,TX
11
years of professional experience
Experienced Veterinary Assistant known for strong organizational skills and attention to detail. Successfully managed medical records and streamlined workflows to improve patient care, while educating pet owners on health management.
Work History
Veterinary Assistant
5 Years 2 Months- Provided compassionate care to patients, responding promptly to their needs and concerns.
- Assisted veterinarians during exams and procedures, ensuring animal comfort and safety.
- Managed medical records and maintained accurate documentation of patient treatments.
- Evaluated and verified records of controlled drugs, ensuring adherence to legal and organizational protocols.
- Collaborated with team members to streamline workflow processes and enhance patient care efficiency.
- Educated pet owners on post-treatment care, fostering better understanding of health management.
- Mentored new staff in clinic protocols and best practices for animal handling and care.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
Server/Bartender
2 Months- Provided exceptional customer service in fast-paced dining environment to enhance guest satisfaction.
- Developed specialty cocktails and beverage offerings to elevate guest experience and increase sales.
- Trained new staff on menu knowledge, service standards, and equipment usage for seamless operations.
- Collaborated with kitchen staff to coordinate food service timing for enhanced dining experience.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Server
1 Year 9 Months- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Managed multiple tables simultaneously, ensuring timely and accurate order delivery.
- Collaborated with kitchen staff to facilitate seamless food preparation and presentation.
- Trained new servers on menu items, service protocols, and operational procedures.
- Optimized table turnover rates through effective communication and multitasking skills.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
2 Years 9 Months- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly, maintaining a positive dining experience.
- Implemented suggestions for improving workflow efficiency and reducing wait times.
- Conducted regular inventory checks to maintain stock levels and ensure availability of supplies.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Welcomed guests, ensuring a positive first impression and seamless entry experience.
- Managed reservations and seating arrangements, optimizing guest flow during peak hours.
- Trained new hosts on company policies, customer service standards, and operational procedures.
Education
Bachelor of Science - Health Mangement
Skills
Medical record keeping
Data entry
Client education
Client communication
Organizational skills
Attention to detail
Animal handling
Timeline
Veterinary Assistant
VCA Animal Emergency Hospital Southeast
06.2021 - CurrentRead More
Server/Bartender
Ute Lodge
03.2020 - 05.2020Read More
Server
IHOP
06.2018 - 03.2020Read More
Server
Logan's Roadhouse
09.2015 - 06.2018Read More
University of Phoenix
Bachelor of Science from Health Mangement
Read More