Ariana Idris
Crystal Lake,IL
Summary
Detail-oriented professional with 8 years in customer service and healthcare administration. Expertise in verifying insurance benefits, resolving payment discrepancies, and providing accurate pricing and treatment estimates. Strong skills in customer inquiry resolution, recordkeeping, and cross-functional collaboration, contributing to effective process improvements and positive customer relationships.
Overview
9
9
years of professional experience
Work History
Business Assistant
Tru Family Dental
Crystal Lake, IL
10.2021 - Current
- Verify insurance benefits and coverage details, prepare treatment estimates, and communicate pricing information to help patients understand anticipated costs and treatment options.
- Correct patient account discrepancies, address billing-related questions, and coordinate with providers and team members to resolve outstanding concerns.
- Investigated insurance payment discrepancies by reviewing benefit information, payment details, and account records to identify errors and facilitate resolution.
- Process patient payments and copayments, balance deposits, and support accurate collection and account-handling procedures.
- Provided timely, accurate, and courteous service as the primary point of contact for patients, responding to inquiries.
- Coordinated promotional events, including open houses and Invisalign Deal Days, to enhance patient engagement and drive business development.
- Identified opportunities to streamline workflows, improve office organization, and enhance overall patient experience.
- Maintain patient confidentiality by following established privacy procedures and HIPAA requirements.
Receptionist
ABC Dentistry & Orthodontics
Schaumburg, IL
12.2018 - 09.2020
- Delivered professional, courteous customer service in a high-volume dental practice serving approximately 80100 patients daily.
- Managed incoming and outgoing phone communications, averaging 50+ outbound calls per day to communicate with new and existing patients.
- Responded to inquiries and coordinated appointments, providing timely scheduling updates and directing questions to appropriate team members to enhance patient experience.
- Maintained accurate patient records and appointment calendars using Dentrix, Edge, Enlive, and NexHealth, ensuring efficient access to information for clinical staff.
- Processed patient payments and copayments, balanced deposits, and supported accurate collection procedures.
- Collaborated with clinical staff and office leadership to address patient needs and resolve scheduling concerns, contributing to smooth daily operations.
- Trained and coached new employees on office procedures, customer service expectations, and practice management systems.
- Protected confidential patient information by following established privacy procedures and HIPAA requirements.
- Supported office owners with administrative tasks and daily operational needs.
Call Center Representative
Superior Installation Services Inc.
Elk Grove Village, IL
08.2017 - 12.2018
- Responded to customer inquiries, identified customer needs, and provided accurate information and appropriate solutions.
- Maintained customer records and verified order information to ensure accuracy in shipping paperwork and internal documentation.
- Processed orders and tracked inventory to support accurate recordkeeping and efficient order fulfillment.
- Coordinated scheduling and managed internal communications to enhance timely service delivery.
- Trained and supported new employees in established procedures and customer service expectations.
- Trained and supported new employees in established procedures to uphold customer service expectations.
Skills
- Customer Service & Phone Support
- Account Research & Discrepancy Resolution
- Insurance verification
- Payment Processing & Account Corrections
- Pricing communication
- Data accuracy
- Sales & Customer Account Support
- Supply Chain Management
- Cross-functional teamwork
- Process Improvement and Quality Assurance
- Customer Relationship Management
- Team training
- Microsoft Office: Word, Excel
- Healthcare Systems: Dentrix, Edge, Enlive, NexHealth
- NetSuite experience
Timeline
Business Assistant
Tru Family Dental
10.2021 - Current
Receptionist
ABC Dentistry & Orthodontics
12.2018 - 09.2020
Call Center Representative
Superior Installation Services Inc.
08.2017 - 12.2018