SHIRLEEY BIN
Providence
Summary
Detail-oriented bilingual administrative professional with experience in legal support and insurance claims processing. Proven ability to manage case files, conduct investigative research, and provide high-quality client service in fast-paced environments. Skilled in data entry, claims coordination, and interpreting for Spanish-speaking clients to ensure clear and effective communication. Reliable, organized, and capable of working independently while supporting legal and administrative teams.
Overview
7
7
years of professional experience
2014
2014
years of post-secondary education
Work History
Office Assistant / Claims Support Specialist
Joseph J. Voccola
Providence
11.2023 - Current
- Accurately enter and manage client and case data within internal systems
- Assist in processing insurance claims, ensuring proper documentation and workflow completion
- Communicate with clients via phone and case updates, providing clear and professional support
- Maintain and organize case files for accessibility, compliance, and efficiency
- Conduct investigative research to identify defendants in hit-and-run cases
- Manage case disengagement processes when claims are not viable, ensuring professionalism and clarity
- Interpret conversations between Spanish-speaking clients and staff to facilitate accurate communication
- Provide administrative support to legal staff related to active case management
Entrepreneur
Vintage Clothes Resale
Providence
01.2020 - Current
- Managed day-to-day business operations, including sales, customer service, and inventory
- Built and maintained strong customer relationships to drive repeat business
- Developed marketing strategies to increase revenue and expand customer base
- Negotiated pricing with vendors and customers to maximize profitability
- Maintained organized inventory and efficient sales processes
Office Assistant
Obolensky & Balkcom Law Offices LLC
Providence
03.2019 - 12.2019
- Provided administrative and client support via phone, email, and in person
- Managed scheduling, case records, and confidential client documentation
- Prepared and edited legal documents with a high level of accuracy
- Filed court documents and tracked important deadlines
- Transcribed and translated information for attorneys and clients
- Interpreted for Spanish-speaking clients during legal interactions
Education
Certification - Dental Assisting
Lincoln Technical Institute
Lincoln, RISkills
- Bilingual Communication
- Interpretation & Client Relations
- Insurance Claims Processing
- Legal Administrative Support
- Data Entry & Case Management
- Customer Service & Phone Support
- Document Preparation & Filing
- Research & Investigations
- Time Management & Organization
- Microsoft Office & Office Systems
Languages
- English
- Spanish, Native / Bilingual Proficiency
- English, Fluent
Timeline
Office Assistant / Claims Support Specialist
Joseph J. Voccola
11.2023 - Current
Entrepreneur
Vintage Clothes Resale
01.2020 - Current
Office Assistant
Obolensky & Balkcom Law Offices LLC
03.2019 - 12.2019
Certification - Dental Assisting
Lincoln Technical Institute