Ruby Orozco
San Diego
Summary
Results-driven professional with a background in sales and insurance, bringing hands-on experience in financial transactions, account management, and client support. Adept at identifying and resolving billing issues, maintaining accurate records, and ensuring compliance with industry standards. Excel at communication, problem-solving, and adaptability to excel in fast-paced environments and meet diverse customer needs.
Overview
3
3
years of professional experience
Work History
Insurance Claims Specialist
GEICO
Poway
2025.08 - Current
- Manage and Investigate claims by analyzing reports and conducting interviews with relevant parties while ensuring proper documentation and organization throughout the process.
- Provided guidance to clients on claim procedures and required steps for resolution.
- Reviewed medical records, police reports and other documents related to claim investigations.
- Worked collaboratively with team members across multiple departments; identified areas where processes could be improved.
- Maintained up-to-date knowledge of insurance regulations and industry best practices.
Sales & Leasing Consultant
Mossy Honda Lemon Grove
Lemon Grove
2024.08 - 2025.08
- Built long-term client relationships leading to repeat business and high referral rates.
- Guided clients through financial aspects of transactions, ensuring accuracy and compliance with DMV and federal regulations.
- Consistently exceeded monthly sales goals (10+ vehicles/month).
- Followed up post-sale to ensure client satisfaction and identify growth opportunities.
Sales & Leasing Consultant
Santa Barbara Honda
Santa Barbara
2023.08 - 2024.08
- Delivered consultative sales experiences by actively listening to clients' needs.
- Balanced performance goals with empathetic, client-centered service.
- Provided expertise on financial products, warranties, and leasing agreements.
Skills
- Communication skills
- Bilingual Communication
- Customer retention strategies
- Insurance regulations
- Cross-department collaboration
- Relationship building
- Active listening
- Billing software
- Analytical skills
- Data entry
- Financial Transactions
- Client Relationship Management
- Customer Service
- Problem Solving
- Computer Proficiency
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Insurance Claims Specialist
GEICO
2025.08 - Current
Sales & Leasing Consultant
Mossy Honda Lemon Grove
2024.08 - 2025.08
Sales & Leasing Consultant
Santa Barbara Honda
2023.08 - 2024.08