Ciarra Harris
Longview,TX
Summary
Dedicated Customer Service Specialist adept at managing escalated customer issues and ensuring satisfaction. Proven ability to analyze claims for accuracy and compliance, enhancing operational integrity. Strong communicator committed to improving customer experiences.
Overview
5
5
years of professional experience
Work History
Insurance Claims Specialist
RemX, McKesson Specialty
Remote, US
08.2023 - 06.2025
- Investigated claim issues by gathering documentation and evidence, facilitating timely resolutions.
- Reviewed insurance claims to ensure accuracy and compliance with company policies, contributing to operational integrity.
- Assisted clients with inquiries about benefits and insurance options, enhancing customer understanding and satisfaction.
- Executed various tasks by following detailed oral and written instructions.
Customer Service Representative
Willis Towers Watson
Remote, US
07.2022 - 09.2023
- Guided customers in product selection, processing orders, handling billing, returns, and offering technical support.
- Resolved customer complaints promptly, ensuring high levels of satisfaction.
- Responded to inquiries with accurate information on product features and services, enhancing customer understanding.
- Processed payments and guided customers through billing procedures and payment options.
- Managed escalated issues effectively, ensuring customer concerns were addressed while maintaining professionalism.
Chat Support Representative
Apple
Remote, US
04.2020 - 06.2022
- Delivered technical support for Apple products via phone and email, ensuring customers received accurate and timely information.
- Resolved customer issues using advanced troubleshooting techniques, escalating complex problems to senior technicians.
- Conducted diagnostic tests to identify software or hardware issues, providing customized solutions to enhance user experience.
- Assisted customers with inquiries regarding iPhone, iPad, MacBook, and iMac products.
Education
GED -
Kilgore College
Kilgore, TX05-2012
Skills
- Claims assessment
- Claims processing
- Policy oversight
- Call handling
- Customer service
- Call center management
- Medical terminology
- Data entry
- Detail orientation
- Time management
- Multitasking
- Organizational skills
- Microsoft PowerPoint
- Communication skills
Timeline
Insurance Claims Specialist
RemX, McKesson Specialty
08.2023 - 06.2025
Customer Service Representative
Willis Towers Watson
07.2022 - 09.2023
Chat Support Representative
Apple
04.2020 - 06.2022
GED -
Kilgore College