Ariane Anderson
Guest Experience Expert
Las Vegas
Summary
Dynamic and detail-oriented professional with extensive experience in high-end hospitality, including a role at Orleans Casino. Proven ability to enhance guest experiences through exceptional service and effective team collaboration. Skilled in event coordination and inventory management, consistently anticipating guest needs to drive repeat business and satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Banquet Bartender
Orleans Casino
03.2023 - Current
- Managed bar supply replenishment during events to maintain seamless service.
- Trained new bartenders on company policies, procedures, and drink recipes.
- Developed rapport with regular clientele, fostering loyalty and encouraging repeat attendance at events.
- Documented liquor usage and guest consumption patterns to inform inventory management.
Banquet Server
MGM Grand, Sunset Station, Palms Casino
01.2022 - Current
- Arranged tables and service for large groups of guests in preparation of events.
- Safely operated banquet equipment, including coffee machines and serving utensils, ensuring seamless event execution.
- Demonstrated knowledge of menu items, including ingredients and preparation methods.
- Collaborated with other servers to deliver exceptional guest service.
- Trained new hires to align with team standards, enhancing overall service quality.
Expeditor, Runner Tea Lounge. Pool Server 2 Years
Waldorf Astoria
Las Vegas
07.2022 - 02.2026
- Prepare & deliver food & beverage items to guests on the 23rd floor Tea Lounge Peacock Alley & Hard Shake lounge.
- Delivered attentive service in high-paced Las Vegas hospitality environment, contributing to guest satisfaction.
- Maintained Forbes five star guest service and Hilton Hospitality standards to enhance guest experience.
- Supported service operations by setting up side stations and restocking inventory to ensure smooth workflow.
- Maintained health & safety standards in all venues.
Food & Beverage Supervisor/ Concessions
Levy Restaurants
06.2021 - 12.2025
- Managed operations at Allegiant Stadium
- Selected food service employees and assigned roles to maximize operational coverage and efficiency.
- Trained food managers to address front-line issues, develop schedules, and uphold production standards.
- Oversaw food service program compliance with policies, laws and regulations.
- Coordinated catering for meetings, activities, and parties to ensure guest satisfaction and seamless service.
Education
Certificate - Medical Assistant
Pima Medical Institute
Las Vegas, NV01-2015
Associate's Degree - General Education
Chaffey College
Rancho Cucamonga06-2007
Skills
- Cocktail service & Banquet events
- Beverage crafting techniques
- Upselling techniques
- Sanitation standards
- Opening and closing procedures
- Stock management
- Event coordination
- Fast-paced environment adaptability
- Multitasking and prioritization
- Teamwork and professionalism
- Guest engagement
- Organization
Community Service
Nevada Ballet Theater, Volunteer
Certification
- Osha 10 General Industry Certification
- Southern Nevada Health District Card
- TAM of Nevada
- Nevada Non Gaming Sheriff's Card
- Nevada Gaming Card
Timeline
Banquet Bartender
Orleans Casino
03.2023 - Current
Expeditor, Runner Tea Lounge. Pool Server 2 Years
Waldorf Astoria
07.2022 - 02.2026
Banquet Server
MGM Grand, Sunset Station, Palms Casino
01.2022 - Current
Food & Beverage Supervisor/ Concessions
Levy Restaurants
06.2021 - 12.2025
Certificate - Medical Assistant
Pima Medical Institute
Associate's Degree - General Education
Chaffey College