Summary
Overview
Work History
Education
Skills
Nature enthusiast
Timeline
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Sarah Proulx

Hebron,ME

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships, understanding the needs of others, passion to serve with compassion, and skilled in retaining customers and growing businesses.

Overview

8
8
years of professional experience

Work History

Banquet Bartender

Strange Events
05.2018 - 09.2020
  • Prepared for events by setting up bar, stocking supplies, and arranging tables.
  • Responded to guest questions and requests with friendly and knowledgeable service.
  • Contributed to successful events by setting up mobile bars in various locations according to event specifications.
  • Set up glassware, liquor, and other necessary supplies for special events.
  • Fostered an environment of teamwork among bar staff and other event personnel, ensuring smooth communication and cooperation throughout each function.
  • Handled emergency situations calmly and efficiently such as spills or broken glassware incidents without disrupting overall event flow or guest enjoyment levels.
  • Worked closely with event coordinators on customized beverage options tailored specifically to client needs and preferences.

Bartender

The Run Of The Mill
07.2017 - 10.2019
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift..
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.


Lead Bartender

Beach Bums BBQ
10.2016 - 06.2017
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
  • Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Prepared garnishes by evenly slicing and pitting fruits.

Bar Manager

Paradise Grill
09.2012 - 08.2016
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Developed strong relationships with suppliers, negotiating favorable terms and pricing.
  • Increased revenue with creative marketing initiatives and promotional events.
  • Coordinated themed nights attracting different demographics expanding overall clientele.
  • Planned and organized exclusive catering event with all food and beverage rights for the NCAA Maui Invitational Basketball tournament. Specifically, the VIP section, serving more than 1200 people a day.
  • Planned, organized, and executed exclusive catering event for the PGA: Hyundai, Tournament of Champions. Specifically, the VIP section on the 18 hole.
  • Worked hands on management role in day to day business.


Education

BBA - Marketing & Sports Management

University of Southern Maine
Portland, ME

Skills

  • Customer Service
  • Efficient multitasking
  • Preparing for events
  • Cash handling expertise
  • Suggestive Selling
  • Stock management
  • Special Event Coordination
  • Honest and Dependable
  • Hospitality and Guest Service
  • Food Service
  • Inventory
  • Banquet Events
  • Sales expertise
  • Product Promotion
  • Respectful and Compassionate
  • Attentive to People
  • Fast Learner

Nature enthusiast

A passion for therapeutic recreation.

Timeline

Banquet Bartender

Strange Events
05.2018 - 09.2020

Bartender

The Run Of The Mill
07.2017 - 10.2019

Lead Bartender

Beach Bums BBQ
10.2016 - 06.2017

Bar Manager

Paradise Grill
09.2012 - 08.2016

BBA - Marketing & Sports Management

University of Southern Maine

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Sarah Proulx