Arianna Ancira
Waukesha,WI
Summary
Energetically led patient care coordination at LifeStance Health, enhancing HIPAA compliance and insurance verification processes. Demonstrated exceptional leadership and multitasking abilities, significantly improving patient intake efficiency. Skilled in both medical office procedures and creating positive customer experiences, my background reflects a fast-learning, organized professional dedicated to operational excellence and team success.
Overview
3
3
years of professional experience
Work History
Medical Service Coordinator
LifeStance Health
Waukesha, WI
09.2023 - Current
- Coordinated patient appointments, ensuring timely scheduling for initial and follow-up visits.
- Verified and processed insurance information to ensure accurate billing.
- Assisted medical professionals by fulfilling various patient care requests.
- Processed medication refill requests efficiently.
- Managed high-volume phone lines, addressing patient inquiries while multitasking efficiently.
- Acquired and applied knowledge of HIPAA regulations to maintain confidentiality and security of patient information.
- Facilitated prior authorization completion for medical practitioners when necessary.
- Streamlined patient intake process by managing check-ins and confirming paperwork completion.
- Maintained patient charts through document uploads, doctor communications, and information updates.
Hostess - Food Runner - Take Out
Milwaukee Burger Company
Franklin, WI
02.2023 - 09.2023
- Allocated seating for guests according to table availability and current volume.
- Ensured quick turnover of tables by efficiently bussing and cleaning.
- Assisted servers in maintaining manageable workloads to ensure smooth service.
- Delivered food to designated tables promptly and accurately.
- Handled customer transactions and food orders with a focus on maintaining a welcoming atmosphere.
Cashier/supervisor
Bed Bath & Beyond
Greendale, WI
07.2022 - 05.2023
- Handled customer payments and discounts at the register, maintaining a friendly and engaging demeanor.
- Approved supervisor overrides on registers when required.
- Arranged and replenished merchandise on shelves and floor displays to ensure optimal product visibility.
- Handled BOPIS and CDS orders promptly and effectively.
- Resolved customer complaints and deescalated tense situations effectively.
Education
High School Diploma -
K12 Online Stride Academy
Online06-2023
Skills
- Patient care coordination
- HIPAA compliance
- Medical office procedures
- Insurance verification
- Reception
- Organization
- Multitasking
- Customer service
- Team building
- Leadership
- Fast learner
Timeline
Medical Service Coordinator
LifeStance Health
09.2023 - Current
Hostess - Food Runner - Take Out
Milwaukee Burger Company
02.2023 - 09.2023
Cashier/supervisor
Bed Bath & Beyond
07.2022 - 05.2023
High School Diploma -
K12 Online Stride Academy