Arianna Brown
Columbus,OH
Summary
Motivated professional with over 3 years of experience spanning the healthcare and retail industries. Eager to leverage strong time management and organizational skills in an entry-level role to contribute to a dynamic team. Detail-oriented and skilled in patient interaction, electronic health records, customer service, and problem-solving. Seeking a position that will enable me to refine my communication skills, collaborate effectively with colleagues, add significant value, and support the organization's growth.
Overview
3
3
years of professional experience
1
1
Years of experience in healthcare industry
Work History
Patient Access Representative
Nationwide Childrens Hospital
Columbus , OH
05.2024 - Current
- Facilitated communication between patients and various departments and staff.
- Verified patient insurance eligibility and entered patient information into the system.
- Greeted and assisted patients with check-in procedures.
- Filed medical records by referral
- Maintained accurate records of all activities performed throughout the internship period.
- Utilized computer systems to track all incoming applications for registration purposes.
- Performed data entry tasks to update patient information in the system
E-Commerce Lead
Kroger
Worthington, OH
08.2022 - 05.2023
- Provided customer service skills
- Resolved customer concerns and answered questions quickly to maximize satisfaction.
- Received and processed payments from customers using electronic transaction services.
- Filled customer orders by packaging items or transferring to manufacturers or third-party distributors.
- Assist in the grocery department as needed
- Assist in closing duties, including closing the department, locking the door, taking out trash, mopping, and sweeping the floor
- Analyzed customer feedback to determine areas for improvement in customer experience.
Cashier
Shoppers World
Columbus, OH
06.2021 - 08.2021
- Assisted in closing and opening, including counting money, cleaning floors, and registers
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Issued receipts, refunds, credits or change due to customers.
- Performed other duties as assigned by management.
- Greeted customers and answered any questions they had about the store's products and services.
Education
Bachelor of Science - Health Science
Marietta College
Marietta 08.2023 - Current
High School Diploma -
Fort Hayes Metropolitan High School
Columbus, OH 08.2019 - 06.2023
No Degree - Certification
Fort Hayes Career Center
Columbus, OH 08.2022 - 06.2023
Skills
- Customer Segmentation
- Product Management
- Team Collaboration
- Action planning
- Order Fulfillment
- Problem-Solving
- Effective Communication
- Time management abilities
- Multitasking
- Self Motivation
Awards
- National Technical Honor Society Senior Year of High School
- Completed a year course of Medical Assisting
- Awarded a Medical Assisting Certification
- Honor Roll from Middle School through High School
- Received positive feedback at my late job Kroger as an Ecommerce lead, from both employers and customers
Timeline
Patient Access Representative
Nationwide Childrens Hospital
05.2024 - Current
Bachelor of Science - Health Science
Marietta College
08.2023 - Current
E-Commerce Lead
Kroger
08.2022 - 05.2023
No Degree - Certification
Fort Hayes Career Center
08.2022 - 06.2023
Cashier
Shoppers World
06.2021 - 08.2021
High School Diploma -
Fort Hayes Metropolitan High School
08.2019 - 06.2023