Ta'Vodca Currin-Taylor
Milwaukee
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Patient Communication Representative
ComplexCare Solutions
Milwaukee, WI
10.2025 - Current
- Facilitate effective communication between patients and healthcare providers to enhance care experience.
- Manage patient inquiries, ensuring timely responses and resolution of concerns.
- Develop and maintained comprehensive knowledge of company services to assist patients efficiently.
- Collaborate with cross-functional teams to streamline patient communication processes and improve service delivery.
- Train new staff on communication protocols and best practices for patient interactions.
- Coordinate referral authorizations for specialty services, facilitating timely access to necessary medical care for patients.
- Streamline appointment scheduling for improved patient experience and increased efficiency of clinic operations.
- Enhance patient satisfaction by effectively managing inbound and outbound calls, addressing inquiries, and providing information.
- Support new staff members through training and mentoring initiatives, fostering a culture of continuous learning within the team.
- Reduce wait times by implementing effective call management strategies such as prioritizing urgent matters while maintaining excellent service standards.
- Maintain patient confidentiality by adhering to HIPAA regulations and safeguarding sensitive medical information.
- Assist patients with insurance verification and billing inquiries, ensuring accurate processing and timely resolution.
Collections Specialist
GreenSky Credit
03.2024 - 10.2025
- Managed collections process for overdue accounts, ensuring compliance with company policies and regulations.
- Developed and implemented strategies to improve recovery rates on delinquent accounts.
- Trained and mentored junior team members on collection techniques and customer interaction standards.
- Analyzed account data to identify trends, improving overall debt recovery strategies.
- Conducted negotiations with clients to establish payment plans tailored to individual financial situations.
- Collaborated with cross-functional teams to streamline collections processes and enhance operational efficiency.
- Resolved complex account discrepancies, fostering positive client relationships while maintaining company interests.
- Implemented new software tools for tracking collections progress, increasing team productivity and accountability.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Processed payments and applied to customer balances.
Customer Service Retention Specialist
Charter Communications, Spectrum
Milwaukee, WI
12.2016 - 03.2024
- Developed new strategies for customer retention activities.
- Adhered to appropriate legal scripting when required.
- Developed product demonstrations and presentations for customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Trained staff on operating procedures and company services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Collections Counselor
Dovenmuehle Mortgage Inc.
Brookfield, WI
03.2021 - 05.2022
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Engaged clients in conversation to determine feelings and apprehensions.
- Acted as client advocate to coordinate required services or resolve emergency problems in crisis situations.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Researched accounts and completed due diligence to resolve collection problems.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Contacted clients with past-due payments and actively monitored payments due from clients.
- Established procedures for collection of past due amounts.
Branch Manager/Loan Officer
AmeriCash Loans, LLC
Milwaukee, WI
10.2014 - 12.2016
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Gathered and reviewed customer feedback to improve operations.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
- Complied with Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
Loan Officer
AmeriCash Loans, LLC
Milwaukee, WI
01.2013 - 10.2014
- Submitted loan applications to underwriter for verification and recommendations.
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Recommended loan approvals and denials based on customer loan application reviews.
- Maintained strict confidentiality of bank records and client information.
- Reviewed and edited loan agreements to promote efficiency and accuracy.
- Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
- Successfully closed average of 80 loans per month.
MASTER DATA ANALYST
Johnson Controls
Milwaukee, WI
01.2011 - 12.2013
- Developed and implemented data collection systems and other strategies to optimize statistical efficiency and data quality.
- Managed key tasks and resources to achieve cost, schedule and strategic growth initiatives.
- Assessed large datasets, drew valid inferences and prepared insights in narrative or visual forms.
- Identified, reviewed and evaluated data management metrics to recommend ways to strengthen data across enterprise.
- Analyzed large amounts of data to identify trends and find patterns, signals and hidden stories within data.
- Interpreted business questions and collaborated with engineering teams to identify data sources.
- Used business objects, business intelligence and other reporting tools to extract data from data solutions and data warehouses.
- Performed root-cause analysis on data-related system problems to recommend or execute corrective action.
- Leveraged text, charts and graphs to communicate findings in understandable format.
- Created and automated data visualizations to present insights and tell compelling stories.
- Ran statistical analyses within software to process large datasets.
Education
BBA - Business Management
Mount Mary University
Milwaukee, WI2027
High School Diploma - undefined
Riverside University High School
Milwaukee, WISkills
- Marketing Knowledge
- Retention Strategies
- Customer Segmentation
- Performance Monitoring
- Empathy and Understanding
- Decision Making
- Training and Development
- Team Leadership
- Data cleaning
- ETL development
- SQL expertise
- Data quality management
Timeline
Patient Communication Representative
ComplexCare Solutions
10.2025 - Current
Collections Specialist
GreenSky Credit
03.2024 - 10.2025
Collections Counselor
Dovenmuehle Mortgage Inc.
03.2021 - 05.2022
Customer Service Retention Specialist
Charter Communications, Spectrum
12.2016 - 03.2024
Branch Manager/Loan Officer
AmeriCash Loans, LLC
10.2014 - 12.2016
Loan Officer
AmeriCash Loans, LLC
01.2013 - 10.2014
MASTER DATA ANALYST
Johnson Controls
01.2011 - 12.2013
High School Diploma - undefined
Riverside University High School
BBA - Business Management
Mount Mary University