Shakeyla Walker
Greensboro,NC
Summary
Compassionate professional in healthcare patient relations, known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, patient advocacy, and health information privacy practices. Excel at communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare objectives.
Overview
10
10
years of professional experience
Work History
Patient Communication Representative
CorroHealth
10.2025 - Current
- Handled patient inquiries via phone and online channels, ensuring timely and effective communication.
- Answered customer inquiries regarding billings, payments, account status.
- Verified insurance coverage and determined third-party payers, facilitating accurate billing processes.
- Recorded patient interactions meticulously for compliance and improved service continuity.
- Processed credit card transactions through Point-of-Sale terminals or online systems.
DBQ Reviewer
Infinite Computer Solutions
02.2025 - 10.2025
- Identified errors and inconsistencies in submissions, enhancing overall quality control process.
- Reviewed documents, ensuring accuracy and compliance with guidelines to uphold quality standards.
- Provided feedback to providers, improving clarity and effectiveness of content for better communication.
PATIENT ACCESS REPRESENTATIVE
USEYE
05.2024 - 01.2025
- Facilitated insurance verification and pre-authorization for services.
- Processed patient referrals and insurance verifications.
- Managed patient registration process efficiently and accurately.
- Assisted with billing inquiries and resolved discrepancies promptly.
- Scheduled appointments
- Scanned documents into electronic medical records system.
Insurance Verification Specialist
Aston Carter
08.2023 - 01.2024
- Processed pre-authorization requests for medical services and procedures.
- Examined claims, records and procedures to grant approval of coverage.
- Communicated with insurance companies to confirm coverage details.
- Navigated through multiple online systems to obtain documentation.
CASE MANAGER
RemX
09.2022 - 07.2023
- Enrolled eligible patients in Financial assistant program.
- Educated patients on financial policies and available resources.
- Assisted in the maintenance of patient accounts to ensure accuracy of information including demographic, insurance and financial data.
- Managed follow-up communications with patients to ensure satisfaction.
HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE
ALORICA
02.2021 - 09.2022
- Provided excellent customer service to members.
- Managed customer inquiries through telephone or email.
- Answered an average of 50-100 calls per day.
- Solved issues the customer may have had with their billing.
- Scheduled appointments for members.
- Helped find doctors nearby.
CUSTOMER SERVICE
Adecco
08.2020 - 01.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Educated customers on promotions to enhance sales.
- Educated customers on special pricing opportunities and company offerings.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Explained policies and resolved customer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Kept a positive attitude and tone with each call.
- Answered 10 or more calls an hour.
- Documented conversations with customers to track requests, problems and solutions.
HOSE ASSEMBLER
PARKER HANNIFIN CORP.
07.2018 - 07.2020
- Correctly and safely used a variety of hand tools, saws, and cutting equipment to carry out job duties.
- Verified part numbers and placed parts in appropriate shipping containers.
- Managed products inventory using barcode scanner to verify correct fittings, tracked progression through facility and recorded production data.
- Boosted team efficiency by moving materials with forklifts, cranes, and other equipment.
CUSTOMER SERVICE REPRESENTATIVE
Convergy
10.2015 - 05.2018
- Stayed up-to-date on company products, services, policies, and procedures.
- Worked physician claims regarding multi-specialties.
- Responsible for setting payment arrangements with patients who have outstanding balances.
- Ensured all charges are posted on patient's accounts.
- Collected payments, tracked rewards and handled customer service issues for 20-30 customers per shift.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma - General Studies
Plymouth High School
Plymouth, NC06.2014
Certificate - Medical Billing and Coding
Ultimate Medical Academy
Clearwater, FLSkills
- Patient inquiries
- Insurance verification
- Electronic health records
- Medical terminology understanding
- Administrative and office support
- Billing processing
- Adaptability and flexibility
Languages
English.
Personal Information
Timeline
Patient Communication Representative
CorroHealth
10.2025 - Current
DBQ Reviewer
Infinite Computer Solutions
02.2025 - 10.2025
PATIENT ACCESS REPRESENTATIVE
USEYE
05.2024 - 01.2025
Insurance Verification Specialist
Aston Carter
08.2023 - 01.2024
CASE MANAGER
RemX
09.2022 - 07.2023
HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE
ALORICA
02.2021 - 09.2022
CUSTOMER SERVICE
Adecco
08.2020 - 01.2021
HOSE ASSEMBLER
PARKER HANNIFIN CORP.
07.2018 - 07.2020
CUSTOMER SERVICE REPRESENTATIVE
Convergy
10.2015 - 05.2018
High School Diploma - General Studies
Plymouth High School
Certificate - Medical Billing and Coding
Ultimate Medical Academy